MS Store - 3 months of XBL Gold promotion never received

BruzeWayne · Mar 19, 2018

Hi, I purchased 3 months of xbl gold from the MS store back in January during the promotion that promised an additional 3 months of gold to be delivered via messenger by March 15th. Still haven't received a code, so I contacted MS store support and they
suggested I post a topic here to resolve the problem. Appreciate anything you can do to help me get my promo code.

Thanks!

:)

RapidColt301009 · Mar 19, 2018

Free 3 Months of Gold Never Receieved

Hello, I bought a 3 month gold subscription when the 3 months free promotion was running back in January, but I never received the additional 3 months

MAJOR PH · Mar 19, 2018

Never recieved my 600 MP for renewing my Gold membership..

I bought a prepaid card over 3 months ago from the store and used the promotion on the dashboard to renew my gold membership, but i never received any microsoft points..Please help

Mister Beep · Mar 20, 2018

Thank you for posting this. To keep things organized in one spot, please read Mister Quasar's post in our

Missing 3 Month Xbox Live Post and reply to our mega-thread with the information requested. We are in the process of working with the appropriate teams to investigate this issue, and we are using that mega-thread to collect information.

Thank you for your patience while this is looked into.

Mister Beep

Thank you for posting this. To keep things organized in one spot, please read Mister Quasar's post in our

Missing 3 Month Xbox Live Post and reply to our mega-thread with the information requested. We are in the process of working with the appropriate teams to investigate this issue, and we are using that mega-thread to collect information.

Thank you for your patience while this is looked into.

MAJOR PH

I bought a prepaid card over 3 months ago from the store and used the promotion on the dashboard to renew my gold membership, but i never received any microsoft points..Please help

ngocphi

He is talking about the office 365 promotion where you buy the ms store promotion and you get a free 12 month card

Basically op you need to call ms store and say I never received my promotional code for the office 365 purchase they will forward you to the correct department

It can take up to 60 days after purchase to receive the email

aaronwt

What a PITA. I'm going through the same crap right now and the person said to check the forum here which is one of the first things I did. This is the second promotion that MS is trying to screw me on. Well they did screw me on the other one. I never did
get my free 12 months of XBL for getting Office 365.

The person in chat said they never heard of this 3 month promotion. What a crock. The only reason I purchased those three games was to get the free three months.

Ryno Jnr

Hey there ! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

that was the promo... Buy 3 months Xbox Live Gold then get 3 months extra for free... But i haven't received any codes... even after my subscription i bought expired last week!!

MS Store - 3 months of XBL Gold promotion never received