MS is asking for my permission to allow my son access to XBOX.

I have tried all of the above and with no success. This is extremely frustrating - I pay MS for a service and for games and my son cannot access them. Could you please help!!!

Hello Jack,

Thank you for getting back with the thread and we apologized for the inconvenience this has caused you.

To help you further assist your concern, we will ask assistance from our live support team because they have the tool to check what is causing the issue. Let us help you how to get there;

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

We are positive that you’ll get more relevant information and best resolution to your concern.



Sincerely,

Hello Jack,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're experiencing issues with granting your son access to Xbox. Let us help you get to the bottom of this.

It's possible that there may be a temporary issue with the Microsoft servers that is causing the error message you're seeing.



To troubleshoot this issue, I recommend trying the following steps:

1. Clear your browser's cache and cookies, then try accessing the Family Settings page again.

2. Try accessing the Family Settings page using a different browser or device.

3. Wait a few hours and try accessing the Family Settings page again.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello TheLEGENDSMom,

Do you have parent controls on that account? They might be blocking something that away.

If that isn't the case, then please look at the Online Safety & Privacy Settings http://support.xbox.com/en-US/xbox-live/online-privacy-and-safety/online-safety

I hope this helps!

Set parental controls for Xbox 360 and Xbox LIVE
Overview

The Xbox 360 console lets you customize and manage your family's access to games, movies and television content. The Xbox 360 parental controls can be used to control the console itself and access to Xbox LIVE. Parental controls allow you control things
such as:

• Which games can be played.
• Which movies and TV shows can be watched.
• How long each family member can use the console on a daily or weekly basis.

Whether or not someone can access Xbox LIVE. You can also change the online safety and privacy settings for your account or a managed dependent account.

• Block or allow access to Internet Explorer for Xbox.
• Determine who can see your profile.
• For parents, determine if approval is required to accept or send friend requests.
  

The Zune Family Settings feature lets parents and caregivers customize settings to provide age-appropriate content and options. These family settings let you control:

• How your child makes purchases.
• Access to explicit content.

How do I turn on parental controls on my Xbox 360 console?

[table][tr][td]Watch the following video to learn about parental controls.[/td][/tr][tr][td][/td][/tr][/table]

Watch the video “How do I turn on parental controls”

Parental controls are divided into two groups: console controls and online safety and privacy settings. Console controls are located in the Family Settings
or Family Center area on your console (depending on your Xbox LIVE membership type).

Turn on console controls

1. On your console, go to Settings, then select Family.

[table][tr][td][/td][/tr][/table]

Tip Not seeing Settings? You might be using an older version of the console software. See Update your Xbox 360 console software for information on
how to update your console software.

1. Select On to turn on Console Safety.
2. Enter a 4-button pass code using your controller.
3. Select Save and Exit.

How to create a Zune Music + Software account for someone who is under the age of 18

First, you have to open a Microsoft Account (also known as a Windows Live ID) for the person under the age of 18, and then give permission to that account. Here’s how:

1. From an open browser, go to Microsoft Account, and then click Sign up now on the bottom of the page.
   
2. Fill in the required account information, and then click I accept.
3. Next, click Get Permission Now or Ask by Email to grant permission to the new account.
   
4. Follow the instructions for the permission type that you select.

Note To verify that you’re an adult, you’ll be asked to provide a valid credit card number. This is the only available age validation.

After this Microsoft account is validated, the new account holder can create a Zune account by opening the Zune software, clicking Sign in (located in the upper-right corner of the page) and going through the account sign-in process.

What can I control on the console?

• Ratings and Content: These settings let you restrict games and video content based on the content's rating. You can also set whether or not unrated or explicit content can be played on this console.
  
  Tip You can set up exceptions for individual games that are outside of the rating restrictions you have set.
  
• Family Timer: This setting allows you to limit the time that your console can be used on a daily or weekly basis.
  
• Xbox LIVE Access: This setting allows you to decide if your family can connect to Xbox LIVE from this console.
  
• Xbox LIVE Membership Creation: This setting allows you to control whether or not new Xbox LIVE memberships can be created from your console.
  

What can I control through the Zune family settings?

• Purchases: You can select whether you want your child to be able to make purchases with Microsoft Points or with the credit card that you have on file.
  
• Explicit Content: You can select whether you want to allow the preview and playback of explicit content.
  

How do I change my pass code on the console?
To change your pass code

1. On your console, go to Settings, then select Family.
   
   Tip Not seeing Settings? You might be using an older version of the console software. See Update your Xbox 360 console software for information on how
   to update your console software.
2. Enter your 4-button pass code.
3. Select Change Pass Code.
4. Select Change Pass Code again.
5. Enter a new 4-button pass code twice.
6. Select Done.
7. Select Save and Exit.

How do I set the Family Timer on the console?

[table][tr][td]Watch the following video to learn about the Family Timer.[/td][/tr][tr][td][/td][/tr][/table]

Watch the video “Set the Family Timer to help limit screen time”

Use the Family Timer to limit the amount of time that your family can use your console on a daily or weekly basis. Family members can see how much time remains by pressing the Guide button on the Xbox controller. When the time expires, the console shuts
down and can't be used again until the Family Timer automatically resets the next day or week.

To set the Family Timer

1. On your console, go to Settings, and then select Family.
   
   Tip Not seeing Settings? You might be using an older version of the console software. See Update your Xbox 360 console software for information on how
   to update your console software.
   
2. Select On to turn on Console Safety.
3. Enter a 4-button pass code using your controller.
4. Select Family Timer.
5. Select whether you want to set a Daily or Weekly timer.
6. Move down to the time period and use the left stick to increase or decrease the time period, then select Continue.
   
7. Select Save and Exit.

When the Family Timer is on, notifications will appear 1 hour, 30 minutes, 15 minutes, and 5 minutes before the time runs out. These give players sufficient warning so that they can save their games. However, when one of these notifications appear, you can
add time or disable the timer altogether by entering the pass code.

To add time or suspend the Family Timer

1. When a Family Timer notification appears, press the Guide button to see the Family Timer options.
   
2. Enter your pass code using your controller.
3. Choose to add more time, suspend the timer, or turn the console off.

Note For information about controlling the Xbox LIVE experience, please see Online Safety and Privacy. To learn about ESRB Ratings and safe gaming
tips, please see GetGameSmart.com.

How do I set up safety and privacy settings for myself or for my child on the console?

You can change the online safety and privacy settings for any profile on your console.

Change your safety and privacy settings

1. On your console, sign in to your Xbox LIVE account.
2. Go to Settings, and then select Privacy.
3. Select Change Settings, and then select Customize.

[table][tr][td][/td][/tr][/table]

1. Change the settings to whatever you’d like.
2. To exit, press the B button on your controller, and then select Save and Exit.
   

Change your child’s safety and privacy settings

1. Sign in to Xbox LIVE using an adult account.
2. Go to Settings, and then select Family.
3. Select the child account that you want to manage.
4. Go to Online Safety, and then select Change Settings.
5. Change the settings to whatever you’d like.
6. To exit, press the B button on your controller, and then select Save and Exit.
   

For more information about how to set up and configure your online safety and privacy settings, see Xbox LIVE and Zune online safety and privacy.

This is really not very helpful. What settings need to be "amended"? All of my son's settings are set to "Allow" and he still cannot access Realms due to the permissions error on his Pocket Edition (iPad).