Mr wireless controllers keep disconnecting from Xbox One console

I have been through all the steps to rectify (rebooting, battery, updates etc) but it is still happening to all controllers. Works fine for 30 to 40 mins then starts disconnecting, even with the charging cable plugged in.

Any suggestions?

Is this happening when you have a headset plugged into it or still disconnecting even without the headset?

Try updating your controller

I have been through all the steps to rectify (rebooting, battery, updates etc) but it is still happening to all controllers. Works fine for 30 to 40 mins then starts disconnecting, even with the charging cable plugged in.

Any suggestions?

Is this happening when you have a headset plugged into it or still disconnecting even without the headset?

I was asking because I had the same problem but only with a headset plugged into the controller. I was using a Lucid 25 headset which runs strictly off the controller. I got a optical headset and now only my chat runs through the controller and the game
sound is wireless and haven't had any issues since. I'm guessing the headset was pulling to much amperage from the controller. Don't know if it is the same problem you were having. It did do it with all 3 controllers I had.

Thanks for the suggestion, but I only use a basic chat headset and disconnects happen both with and without it plugged in. However I may have found a solution. Yesterday I played for 2 hours without any disconnects after pulling out the "plug & play" cable.
I have been leaving it plugged in to the side USB slot and just using it when the controller battery needed charging.

Will see what happens later today when I play. Fingers crossed!

Not worth the cost of repair, it is outside warranty. Might try buying a corded controller and see if that works.

Hi There

Do you perhaps have a spare controller to test?

If not, is your controller still under warranty? It might be that your controller is faulty? If it's within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee.

Please follow these steps to see if it still under warranty:

https://support.xbox.com/en-ZA/my-account/warranty-and-service/register-your-product

More info on warranty and service:

https://support.xbox.com/en-ZA/browse/my-account/warranty-and-service