أمر اصلاح [mod removed]

تحية طيبة وبعد

لدي جهاز xbox one s برقم تسلسلي [mod removed - do not post personal information on public forums] يعمل وأستطيع اللعب عليه لكن المشكلة اني لا أستطيع اللعب الا على دقة 640 الاقل جودة وhd 720 يوجد
مشكلة عليه وباجتهاد خاطئ مني ارسلت الجهاز الى محل قريب مني وقام بفتح الجهاز ولم يستطع حل المشكلة بالرغم ان الجهاز لازال تحت الضمان ولم اذهب لمحل الصيانة الا بعد عجزي عن بحثي لمحل xbox رسمي ولم اكن اعلم بطريقة ارسال الجهاز اليكم ولكن بعد معرفتي ارسلت الجهاز
اليكم برقم أمر اصلاح [mod removed - do not post personal information on public forums]
واخبرت الموظف بالهاتف بفتح الجهاز

واخبرني بالغاء الضمان فطلبت تصليحه ولو على حسابي الخاص

فطلب مشورة رئيسه بامكانية التصليح ورد لي بالقبول

بسبب ان لي جهاز آخر واني عميل xbox وبالامكان مراجعة سجلات

الاتصال والتحقق من ذلك ، قمت على اثره بارسال الجهاز الى الصيانة

الرسمية لديكم بالمانيا وتم ارجاع الجهاز ورفض قبول تصليحه بسبب

فتح الجهاز خارج الضمان والى هنا الامر مقبول لكن ان يتم العبث وارجاع الجهاز

وفيه ضربات من الجانبين وعدم ارجاع تركيبه بالشكل الصحيح فهنا الامر الغير مقبول

وللعلم الجهاز لازال يعمل ولكن عند البدء باللعب يطفئ الجهاز بسبب الحرارة وهذه

المشكلة لم أكن أعاني منها الا بعد استلام الجهاز منكم ، سأقوم بارفاق الصور لديكم

واتمنى حل يرضيني والا سأقوم بالاتصال بالجهات المعنية حتى أحفظ حقوقي ويزال عني

هذا الضرر منكم .

الاسم / [mod removed - do not post personal information on public forums]

رقم الجوال / [mod removed - do not post personal information on public forums]

[Translation]

After Greetings

I have xbox one s with serial number [mod removed - do not post personal information on public forums] I can
play it but the problem is that I can only play at least 640 quality resolution and the HD 720 has a problem with it and with the wrong effort I sent the device to a shop close to me And opened the device and could not solve the problem, although the device
is still under warranty and did not go to the maintenance shop, but after my pilgrimage to my search for an official xbox and I did not know how to send the device to you but after I knew the device was sent to you with a number repair order [mod
removed - do not post personal information on public forums]and tell the employee by phone to open the device

He told me to cancel the guarantee and asked to repair it even on my own account

He asked for the advice of his boss with the possibility of repair and responded to me with acceptance

Because I have another device and I am an xbox client and I can check logs

Contact and verify it, you have the effect of sending the device to maintenance

Official in Germany has been returned and refused to accept the repair of the device because of

Open the device out of warranty and here it is acceptable but that the tampering and return the device

And where strikes from both sides and not return the composition of the right form here is unacceptable

For information the device is still working but when you start playing the device turns off because of the heat and this

The problem was I did not suffer until after receiving the device from you, I will attach pictures to you

I hope that a solution will satisfy me or I will contact the concerned parties so that I can protect my rights and remove me

This harm you.

Name / [mod removed - do not post personal information on public forums]

Mobile number / [mod removed - do not post personal information on public forums]

:)

 

[MOD REMOVED] and [MOD REMOVED]

If these are other users, file a complaint via the console if you feel they have violated the terms of use/code of conduct and block communications. Calling out other gamers is not allowed on the forums.

 

[MOD REMOVED] and [MOD REMOVED]

If this is the case, then why are they on your friends list? Just remove them from your friends list, and do what Smwutches suggests above this post.

 

Please write in English. If you do not speak English, use Google translator.

 

Im a bad my english but i thank you,r translator in google . Now is clear my qustion ?

 

Im a bad my english but i thank you,r translator in google . Now is clear my qustion ?

I have a problem with the maintenance you have been returned to my xbox one s and in it other problems and images reported express

 

Hi Ali!

I'm sorry to hear that. Now in regards to the information provided above. Before trying to get a repair order set up, the console was sent to get serviced by someone else
not Microsoft.

This here VOIDS warranty any Microsoft Device has.

Manufacturer's limited hardware warranty & agreement.

Chapter 6. Warranty Exclusions:

(a) Microsoft is not responsible and this warranty does not apply if Your Microsoft Hardware or Accessory is:

Section
(v.): repaired by anyone other than Microsoft or an authorized retailer or reseller.

Here's the link to view Information about warranties: https://support.microsoft.com/en-gb...nties-extended-service-plans-terms-conditions

Best wishes!

- L

 

Dear, I have no problem with the terms of your warranty. Although your Call Center employee told me that I can repair Xbox because I am a client and I have another Xbox and I asked him to fix the device on my account and you can see the conversation and it
is registered with you but that the technician sabotages and damage the device, it is your responsibility and you You bear this and you have no right to destroy the device

 

Hi Ali,

We understand this situation can be frustrating because the console is not working properly.

We are updating our warranties to clarify that having the device repaired by a third party, opening the console, or breaking the seal will not void the warranty. We are also further clarifying that the warranty does not apply to damage caused by users, third-party
parts, or repair by third parties.

In addition, Microsoft reserves the right to refuse Service or consider as out-of-warranty, Microsoft Devices that are: serviced by any third party other than Microsoft or its authorized service providers. In such event, we may return the Microsoft Device
to you without service. Please review our
Xbox Services Terms & Conditions.

Please contact our customer support at
Contact Us

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