Moving Xbox Live Accounts

StiffB73 · Jan 15, 2022

Hi,

I setup my xbox live account many yrs ago with an email address I used over 20 Yrs ago (and which I no longer use). In later yrs i set up another xbox account for one of my children using the email address I use now. My child no longer uses the xbox account but I can't for the life of me figure out how to change the email address associated with my xbox account to the email addrtess I use now (which is currently associated with my childs no longer used gamertag)

It seems stupid that I can't just change the emails associated aroundso that I can reclaim what is now my current email and gamertag..?

Please Please Please help..

TIA

:)

WPAK

Hi there,

-

you can NOT delete a xbox live account, you can only move it to a different Microsoft Account.

So you will need to move that unwanted xbox live account to a new (temporary) Microsoft Account and after that you will be able to move your GT (xbox live account) to that Microsoft Account.

Be aware that you can only move a xbox live account to a different Microsoft Acocunt when it has been on a console for at least 30 days, without it being downloaded.

This link explains on how to move a xbox live account to a different Microsoft Account:

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

WPAK

Hi there,

you can't delete an xbox live account, but the thing you will need to do is to move that xbox live account to another Microsoft Account (which can be closed afterwards). This will free up the outlook account and you should be able to move your xbox live
account to that outlook account.

Just be sure that you do not use the outlook account on a windows Phone or windows 8 device while transferring, since this will generate a xbox live account when none is present.

So, use the following steps:

1. Download the xbox live account on the outlook account to the xbox console

2. wait 30 days, then move that xbox live account to another (new temporary) Microsoft account. An xbox live account can only be moved when it has been on a console for at least 30 days without being downloaded. Be sure not to use any windows device with
your outlook account connected when doing these steps.

3. Move your xbox live account to the outlook account.

-

To move an xbox live account to another Microsoft account see this link:
support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Jesse E'

No problem. Have a good one

StiffB73

Thanks for the reply. I’m pretty sure I tried that but it says email address is already in use? As there is already a gamer tag associated with it. I will have a go though..

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Unfortunately there is no way to change the email, what you can do is add the new email to the old one as an alias. Here's how to do that https://support.xbox.com/en-US/help/account-pro...

Moving Xbox Live Accounts