Moving gamertag to a different microsoft account

this is my first question on the forum,i tried to find an answer but i just couldnt find what i was looking for.

okay so i want to move my gamertag which is associated to a email i dont use ( lets call it email#1), to my main email that i use daily(email#2) im gettimg a message saying that this email already has a gamertag associated with it, apparently when i logged
in to the appstore on my windows surface using my email#2 microsoft created a gamertag for me.

With that being said i read the instructions on how to move my gamertag and i created a 3rd email. THEN i moved the gamertag associatted with email#2 to email#3. I had to wait 30 days because it was the first time the gamertag from email#2 was being downloaded
to my xbox but other than that No problems.

After that i tried to move my gamertag from email#1 to email#2 but i get the same message saying that email#2 has an existing gamertag associated with it even though i just moved it to email#3. Does that mean i have to wait 30 days again? or what is going
on? Thanks in advance.

:)

 

changing email address associated with xbox

This might help

Transfer Your Gamertag to Another Microsoft Account | Change Xbox Live Account - Xbox.com

 

moving gamertag to a different microsoft account

I have the same issue on an Xbox one. I want to move a gamertag from one Microsoft account to another to preserve the achievement history.

 

Hi there,

you are still using email#2 on your surface? Since using your surface while the gamertag was removed could result in a new one being created. If that is the case you will need to take those steps again (including the 30 day wait time)

Also be aware that the full process of moving a gamertag to a different email can take up to 24 hours.

So if you haven't waited 24 hours, please try that (and to be sure do not use your surface if that is still connected to email#2

 

Hello WPAK,

No, I am no longer using email#2 on my surface, I removed everything that had to do with that email from my surface and switched to a local account.

I was not aware that the process could take 24 hours; after moving the gamertag from email#2 to email#3 I immediately tried to move my main gamertag (email#1) to email#2, maybe that was the problem.

Thanks for your time, I will try it again in 24 hours and let you know what was the result.

 

Make sure that email#2 is not logged in on any devices as a Microsoft Account except on your Xbox console as it may automatically generate a gamertag. After moving the gamertag under email#2, you can contact Xbox Support to check if there is no more gamertag
under email#2 so you can proceed moving gamertag under email#1 to email#2.

 

Let us know the results, let's hope it was the 24 hour part.

 

Hello guys thanks for your time,

I waited approximately 36 hours just to be sure that the process of changing my gamertag was done.

So I went ahead and tried to make the change (gamertag associated with email#1 to email#2, which was supposed to be free by now) and I got the same message "this email address is already associated with an xbox live account'. I couldn't believe. I signed
in to xbox.com with email#3 just to be sure the move had been done, and it was. That proved that email#2 was SUPPOSED to be free of any gamertags.

So I tried to make the change again (gamertag associated with email#1 to email#2) and I got this new message: “Sorry, we can't change your Microsoft account right now.” which, according to

support.xbox.com/.../switch-gamertag-to-different-microsoft-account , means I had previously moved the account; but I have not moved the gamertag from email#1!!!!

Maybe its referring to email#2?

Both, email number 1 and 2 meet the 'Conditions that must be met before you can move your Xbox Live profile'

 

My advise is to contact Xbox Support, they should be able to see what could be causing this via
support.xbox.com/contact-us

Also check if there still is currency on the account just tp be sure..

 

Thanks WPAK, I don't think currency has anything to do with this because although I have some cents in my account, when you swap your Microsoft account you get a warning that all funds in your account will be lost.

I will go ahead and contact xbox support

 

Ok, I've seen it cause problems in the past that's why I mentioned the currency part, but like you said it shouldn't be a problem anymore.

Please keep us updated after contacting Support

 

Apparently WPAK you were right. It was the currency that was not letting me switch my gamer tag to a different Microsoft account. I contacted Xbox support and their advise was to buy something cheap in the avatar store (I bought a halo 3 odst Spartan laser
ring), and to use the split payment option and after doing that I was able to do the switch, no problems.

I don't know why Microsoft would put the message saying that you will lose all your money when you switch your gamer tag's Microsoft account if they don't even allow you to do the switch if you have currency in your account.

 

You were right WPAK it was the currency that wasn't letting me do the change. After contacting Xbox support I was advised to do a chap purchase (I bought a halo ODST Spartan laser ring) and to choose the split payment option. Then I was able to do the switch.

I don't know why Microsoft would put that message saying that you will lose all your currency after the switch if they don't allow you to do the switch if you have currency in your account in the first place.

 

My guess is that it works most of the time, but somehow not always.

Good to hear it has been resolved

Could you mark this thread as answered, so other people can easily see it too.