movies & tv punchcard issue

Hi there,

For this issue you are best to contact support and they will be able to fix it up for you.

The movies an tv punchcard works on any purchase you made as long as it is at least at a pricetag of 4 Bugs.

Hello xxJG0Dxx,

From the FAQ for that offer:

Which content is eligible for this offer?

You must spend at least $202 before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

As Smwutches says, pre-orders are not eligible for MyVIP, and by extension, the extra star offer. However, it will award a punch on the Games on Demand punchcard.

Hi there Catrules,

Thanks for reaching out. I'm sorry to hear about the issue with TV apps on Xbox. To help clarify the issue a bit more: What console are you using?

Check out this article:

• Movies & TV app on Xbox One
• Movies & TV app on Xbox 360

Hope this helps.

Hello FunkyMangoMan,

Apologies for the inconvenience. We have adjusted your purchases to also complete this offer. You should see the changes shortly.