Movies & TV App Malfunction

Boardrgurl369 · Mar 12, 2017

So my Movies & TV app will no load my purchased movies and will not allow me to browse movies to buy/rent. It is acting as if I am offline; however, my other apps work just fine. Has anyone else had this issue?

:)

Eonasdan · Mar 12, 2017

[BUG] if Movies & TV app has an update, casting fails until reboot

If the Movies & TV app has an update and you tried to do "Cast to device -> Xbox One" from Windows not only will the cast fail but the Movies & TV app cannot be opened until the system is shut
down.

Attempting to open the Movies & TV app on the xbox will simple create the icon click noise and the app fails to open.

After restarting the xbox, launching the Movies & TV app, applying the update, then casting will continue to work as normal.

This has occurred that last 3 times there has been an update to the Movies & TV app

Slev Kitty · Mar 12, 2017

Xbox One Need tech support

I can play movies I have bought pre preview update. Went to the Store, and downloading the movies & TV . I guess this is a different app than the app movies and TV?

Miss Ghidorah · Mar 14, 2017

Hi there,

Sorry to hear you're experiencing issues. Let's have you go through the Troubleshoot Movies & TV on Xbox One article and follow the steps provided.

Hopefully that resolves your issue soon! Let us know if you're still seeing issues after following the steps.

Miss Ghidorah

Hi there,

Sorry to hear you're experiencing issues. Let's have you go through the Troubleshoot Movies & TV on Xbox One article and follow the steps provided.

Hopefully that resolves your issue soon! Let us know if you're still seeing issues after following the steps.

XBF Crystal P

Hi there Catrules,

Thanks for reaching out. I'm sorry to hear about the issue with TV apps on Xbox. To help clarify the issue a bit more: What console are you using?

Check out this article:

Hope this helps.

Slev Kitty

I can play movies I have bought pre preview update. Went to the Store, and downloading the movies & TV . I guess this is a different app than the app movies and TV?

XBF Diego M

Hi VJFS,

Thank you for taking the time to post on the forums today. I'd be happy to help.

I don't recall the TV app being taken away from the Xbox 360. Can you not find it from the TV and Movies section on the dashboard where it says get Your TV App?

Here is a helpful troubleshooting guide for the Movies and TV app for 360:
https://support.xbox.com/en-US/xbox-360/apps/movies-and-tv-info

I hope this helps.

XBF Brad A

Hello Albyyy,

Thanks for coming to the forums. Here is a
page about Movies and TV. To answer your questions:

Any movie you purchase or is available through the app.
No you only need the Microsoft account and the app.
You will be able to watch what is currently running on the Movies & TV app.

Hope this helps.

Brad

Movies & TV App Malfunction