Movie Rental Failure

SNAFU 4824 · Apr 14, 2014

When I hit confirm in movie rentals it would come up with an error saying you cannot purchase with my account. My account has credit in it.

:)

BlazingSyJuicey · Apr 14, 2014

Movie Rental Failure

Earlier today, approx 1000 21 July (Japan Standard Time), I rented the Evil Dead movie and did not watch it right away. Well, later this evening, 2200 21 July, I went to watch it and it told me that my rental period had expired. I would like a refund...

Mister Rush · Apr 14, 2014

Movie Rental Failure

Hi CMWilly79,

Really sorry to hear this happened. If you try refreshing your purchase history in the Xbox Video app though by going to Account Management and pressing the X button, does that help the rental playback work as intended? If not, then you can contact the phone
or chat team over
here if you would wish to pursue a refund. Let us know. Thanks!

Nathan Roberts (SunkNath) · Apr 14, 2014

Hey there

Welcome to the forums

You will need to hit up chat support where they can take a look at your account for you. I would also recommend trying to put in your Bank Details and Card Details again to see if that clears anything up for you. On the Microsoft Store it refused my card
for Windows 8 because when I entered it, it did not allow me to place the security code on the back of the card where the signature is (0**). The card got accepted but it could not make the order because the bank kept declining it because it did not have the
pin for it.

If that suggestion does not work, then follow this link bellow to hit up Xbox Music and Video Chat

support.xbox.com/.../contact-us

Hope this helps and please be sure to post back any results you may find.

Regards

Nathan Roberts (Sunk

Hey there

Welcome to the forums

You will need to hit up chat support where they can take a look at your account for you. I would also recommend trying to put in your Bank Details and Card Details again to see if that clears anything up for you. On the Microsoft Store it refused my card
for Windows 8 because when I entered it, it did not allow me to place the security code on the back of the card where the signature is (0**). The card got accepted but it could not make the order because the bank kept declining it because it did not have the
pin for it.

If that suggestion does not work, then follow this link bellow to hit up Xbox Music and Video Chat

support.xbox.com/.../contact-us

Hope this helps and please be sure to post back any results you may find.

Regards

airmattdog

Sorry, I'm not able to fix it for you. If you contact support though you might be able to get a refund.

airmattdog

What movie? What are you using to watch it, Xbox 360 or Win8 PC or Zune?

XX WILDCAT

Oh, I rented it on day of first post, maybe about 20 mins later because of troubleshooting console download manager and researching internet postings in Xbox forums. Support had nothing that addressed the issue and forums had something that suggested checking
download manager to someone who had chosen to download instead. Well I'd done so already and I there where no more suggestions.

airmattdog

I'm not able to reproduce any problems here, I would certainly try contacting support to see if they're able to do anything for you. support.xbox.com/.../contact-us

Movie Rental Failure