Movie app not signing in account

I have upgraded to a new xbox one s model and have set the device as my home console which shows correctly in my account devices list on the live account website.

I have successfully preordered a game but my movie app does not sign into my account to give me access to my movie library. When I go to purchase a movie I get, HRESULT: 0x80070525.

I've hard reset the console several times since getting this box and the issue persists. Can someone look into this for me please, Thanks

:)

 

How to change content restrictions on guest accounts

I didn't know you could do this. I will try this later. Thanks for the upload. I saw your other posts and I like them.

 

How to change content restrictions on guest accounts

When guests want to play games or watch movies on your Xbox One, and they don’t have an existing Xbox Live account, you can sign them in with a guest account. The sign-in process includes setting content restrictions for each guest account. Content restrictions allow you to control what games, apps, and movies your guests can access on your console when no family members are signed in.

How to Edit the Settings:

1. Sign in to your personal account.
2. Nest, using your controller, press the Menu button.
3. Go to Settings.

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Photos Provided by www.XBOX.com​
4. Next head to the right, and select Guest settings followed by your guest key.

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Photos Provided by www.XBOX.com​
5.The Content restrictions settings allow to set the restrictions on media (movies, music, apps, & games) You can also select "Access to Content" if you wish to see the settings for you guests.

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Photos Provided by www.XBOX.com​
6. Select Access to content and apps. This will open a dropdown that allows you to see the details about and select the level of restriction that’s appropriate for your guests.

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Photos Provided by www.XBOX.com​
7. From here choose the restriction you want to set for your guests. In the even you don’t want to restrict contentchoose Unrestricted.

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Photos Provided by www.XBOX.com​
8. The settings you choose are also applied to searches in the Xbox Stores. You are given the option to remove this restriction; simply unselect "Hide listings in search, stores, & apps" check box.

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Photos Provided by www.XBOX.com​
9. You are officially finished and may resume enjoying your new XBOX ONE!

 

Hey there Butta357,

Which app are you seeing this issue in? Are you able to view your movies without an issue and it's just the purchasing part that's not working?

Let us know!

 

I'm having the same issue.

It's on the tv&movies app. The movies I bought don't show up and it says sign in. I click sign in and it won't let me.