Motorola dct6416 TWC Cable Box Keeps Rebooting/Resetting

Discus and support Motorola dct6416 TWC Cable Box Keeps Rebooting/Resetting in XBoX Games and Apps to solve the problem; My TWC cable box (in LA) is a Motorola dct6416 and it keeps rebooting several times a day. Very annoying. It works fine when I connect the cable box... Discussion in 'XBoX Games and Apps' started by LongingVenus192, Jul 18, 2015.

  1. LongingVenus192
    LongingVenus192 Guest

    Motorola dct6416 TWC Cable Box Keeps Rebooting/Resetting


    My TWC cable box (in LA) is a Motorola dct6416 and it keeps rebooting several times a day. Very annoying. It works fine when I connect the cable box directly to the TV without Xbox One.

    Anyone else find a fix? Is it worth exchanging the box? I've had TWC reset the box but it didn't do anything. All help appreciated! Thanks!

    :)
     
    LongingVenus192, Jul 18, 2015
    #1
  2. GoonerSimon
    GoonerSimon Guest
    Time Warner Cable

    I am a TWC customer in Plano, Texas using a Motorola DCT6416 box with Live TV working fine.
     
    GoonerSimon, Jul 18, 2015
    #2
  3. Moneyfish1
    Moneyfish1 Guest
    Live TV broke after update

    Hi there, I have the same problem and I don't think it's being widely reported. I've done all the troubleshooting. And my cable box can definitely communicate with the Xbox One, because it receives the power down test and turns off. I can't see anything
    that's going on through the cable box -- black screen as you said. I am TWC and have a Motorola cable box, also (I will have to check the model #). Anyone, help!
     
    Moneyfish1, Jul 18, 2015
    #3
  4. GoonerSimon Win User

    Time Warner Cable

    I am a TWC customer in Plano, Texas using a Motorola DCT6416 box with Live TV working fine.
  5. xDARKHORSE35x Win User

    Xbox One Black Screen Live TV Issue and Live Support is Terrible.

    I have the same problem and I am not using splitters. I even replaced the xb1 provided hdmi cord with a new 18Gbs high speed cord and the same with the one that goes to and from my cable box.

    This is an issue I believe with the xb1 one pass through. I do get the DVI message on the screen of my cable box (motorola DCT6416|||), but I with now doubt also get a degraded HD picture. Loss of audio at times and picture stretching and freezing.

    Samsung high end smart TV too. ???
  6. Moneyfish1 Win User

    Live TV broke after update

    Hi there, I have the same problem and I don't think it's being widely reported. I've done all the troubleshooting. And my cable box can definitely communicate with the Xbox One, because it receives the power down test and turns off. I can't see anything
    that's going on through the cable box -- black screen as you said. I am TWC and have a Motorola cable box, also (I will have to check the model #). Anyone, help!
  7. MasterBinky Win User

    Force 3 Digit Channel Dialing?

    The STB is a Motorola DCT6416 III

    Software Version 75.59 -a25p2-2.S1.r-8

    Thank you very much for looking into that for me.
  8. Baccus Perpetua Win User

    Motorola DCT6416 III HD cable box (Time Warner Cable in Los Angeles) not connecting

    There HAS to be users who are working fine with their TWC cable. I can't imagine that the millions of TWC customers out there can be having this issue and aren't flooding this forum.
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Motorola dct6416 TWC Cable Box Keeps Rebooting/Resetting

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