Most ridiculous response I've ever heard from support. Thanks Xbox Live

Let me preface this to say that I didn't go into this expecting free crap. All I wanted was the month of lack in service added to the end of my subscription which I feel is fair. I don't have a lot of time for gaming, and the times I do it is frustrating
to try to hop onto a game only to find out I can't access my friends list or sign in. It's a waste of time. I'd rather wait until the service is reliable again before re-attempting to play online. The response I got was utterly ridiculous and insulting. I'd
rather the guy had just said no have a nice day rather than try to put a spin on things and treating me like an idiot in the process. I've been a xbox live customer on and off for about 8 years and never had bad customer support before so this was a big surprise.
Nice Microsoft...

nfo: at 17:39:59

Please wait for an agent to respond.

The current average wait time is 4minutes.

Thank you for your patience.

info: at 17:41:59

All agents are currently assisting others. The current average wait time is 2 minutes. Thank you for

your patience.

info: at 17:43:59

All agents are currently assisting others. The current average wait time is 1 minutes. Thank you for

your patience.

info: at 17:45:22

Privacy Statement

You are now chatting with 'Cove'

Cove: at 17:45:24

Hi! Thank you for contacting Xbox Support. This is Cove, how’re you doing today?

Steven: at 17:46:05

I'm okay

Steven: at 17:46:19

Just a lot of issues with the xbox live service. Seems like everyday part of it is down.

Cove: at 17:47:14

Really sorry for the troubles. As what you may know, everything is being done to get this sorted out

as soon as possible.

Steven: at 17:47:53

I don't feel like I should have to pay for service I'm not able to take advantage of.

Steven: at 17:48:14

Its frustrating how much time you spend trying to diagnose the issue only to find it's nothing you can

fix.

Cove: at 17:49:47

I feel you. Been gaming as long as I can remember. And things like this does not feel good at all. It's

just that things are bound to go wrong sooner or later, what's important is we are not leaving sit like it

is.

Cove: at 17:50:31

We will fix this like usual. But for now, I'm afraid we can only wait. We can set it up in a way where

a text message will be sent to you when it's all back up

Cove: at 17:50:36

Why don't we set it up that way?

Steven: at 17:51:10

I'm not concerned when it will be fixed. I want the time it is not working added to the end of my xbox

live subscription.

Cove: at 17:52:35

I'm afraid that is not possible. Though you will gain something else and not the subscription. That's

where the free games and deals come in.

Steven: at 17:53:07

What are you talking about? What do you mean gain something else?

Cove: at 17:54:01

It's like this. Let me explain.

Cove: at 17:56:31

What you want here is the time when services are down added to your account, right? The time that

you have lost for the downtime for the server, right? As mentioned, and as much as I would love to,

but that is something that cannot be done. It's technically impossible. Though, on the other hand, one1/19/2015 about:blank

https://sales.liveperson.net/hc/107...42258538-c047a4a469e342ea9ecec7221f5cbb15K18… 2/3

purpose for the free games are to cover up problems such as these.

Steven: at 17:57:26

Games for gold are apart of the xbox live gold subscription service. You can't upsell a standard

feature as a fix for you server issues? Are you being serious right now?

Cove: at 17:57:26

Considering that as how reality goes, something will really go wrong, and that free games and the

deals mentioned are to cover that up

Cove: at 17:57:42

No no, don't get me wrong.

Cove: at 17:58:07

I'm not saying that they are solely for the purpose of covering up for the time when the service is

down

Cove: at 17:58:26

All I'm saying is that it is one reason why it is given for free.

Steven: at 17:59:08

You understand what you're saying to me is just like me selling you a car. The car engine breaks

down and you come back for compensation and I tell you that even though things happen like your

car breaking down it came with an air conditioner so everything is okay? I don't get it.

Cove: at 18:01:50

No no, it's not like that. Let's put it like this. Your breaks down, yeah? and we are fixing it at the

moment. It's like saying "we got it covered, we will get it fixed, but for the mean time, here's a set of 2

new tires, sorry for the troubles"

Cove: at 18:02:08

Games with gold is actually not a sole part of being an xbox live gold member, it is a benefit.

Cove: at 18:02:40

And that benefit is given out for we know that things would go wrong one day, and xbox live gold

members are the ones affected

Cove: at 18:02:54

That's why we give out a lot of benefits for members

Steven: at 18:03:12

Let me be frank.

Steven: at 18:03:48

You can't sell a consumer a product and when that product goes bad tell them how much of a benefit

it is that it totally covers up the fact that the product doesn't work.

Steven: at 18:04:44

Games for gold is advertised for gold subscription. It is why people pay for it. People pay into

because it adds value, but that value is defunct once the service is not working. You can't rehash

standard offerings to cover up mistakes. You can gift wrap an empty box as nice as you want, it still

has no worth.

Steven: at 18:05:28

You're insulting my itelligence and it is getting frustrating. If you're not able to help me please

escalate to someone who can. I'm not asking for a lot here. I don't want a free year of service, I just

want the time that I paid for back because of a lack of service.

Steven: at 18:05:33

*intelligence

info: at 18:10:27

Your chat transcript will be sent to [Mod Removed - Please don't post personal information] at the end of your chat.

Cove: at 18:10:45

No no, that is not what I meant. I acknowledge there is a problem with the server, and not matter what

we do, we cannot add the same time back to your account. The subscription is fixed and will expire

on the date it is supposed to. No offense intended, but I'm stating how technically things go. Yes,1/19/2015 about:blank

https://sales.liveperson.net/hc/107...42258538-c047a4a469e342ea9ecec7221f5cbb15K18… 3/3

games with gold is a selling point for gold, I can't argue about that, what my point here is that one

reason why games and all the other things given out are to fill in the holes for when problems occur

about the subscription. And that is the point where we misunderstand each other

Steven: at 18:11:28

Okay this is going nowhere. I don't want to waste anymore of my time. Thank you anyway.

Cove: at 18:11:47

I can get someone for you if you want, but they will not be able to grant the request about the lost

time.

Steven: at 18:12:19

Okay.

Steven: at 18:12:21

Goodbye

Cove: at 18:14:02

Goodbye Steven. I'll get you over to them now.

Steven: at 18:17:49

I don't need to be transferred. If they can't help me what is the point?

Cove: at 18:20:30

That's right. It's not something that they can do. I was thinking that you may need some confirmation

about all this and so. But as how things are, I'm afraid it's the end the line. I wish we had a better way

to sort this out which would fit your preference.

Cove: at 18:21:05

But if that will be all, I thank you for contacting xbox support. Goodbye

:)

 

CoD Ghosts XB1

Mine was working fine this evening.



Possibly the most ridiculous single player story I've ever heard but the Multiplayer does keep going and going like the Energizer Bunny.

 

Devil May Cry Series Getting HD Re-Releases

[quote user="DanteSparda504"]

Worse idea I've ever heard.

[/quote]Not the response I was expecting from you.....