Most confusing site EVER!

Discus and support Most confusing site EVER! in XBoX on Consoles to solve the problem; I just spent an hour trying to update my email on my account, live chatting and speaking with a customer service rep on the phone. Instead of labeling... Discussion in 'XBoX on Consoles' started by AssuredKillerr, Aug 12, 2014.

  1. AssuredKillerr
    AssuredKillerr Guest

    Most confusing site EVER!


    I just spent an hour trying to update my email on my account, live chatting and speaking with a customer service rep on the phone. Instead of labeling the site "Aliases" why don't you simply put "Change Email Address"? Now my account is locked for 30 days...I
    cannot change payment information and most importantly I cannot purchase new content...what a crock! You really need to make this site easier to use for "grown ups"!!!

    :)
     
    AssuredKillerr, Aug 12, 2014
    #1
  2. Mister Quimby
    Mister Quimby Guest
    Most Confusing Customer Service Ever

    Hey there Ignatz daMouse!

    Great news! Glad to hear that your console is on its way! Apologies regarding the link, in the future you can reach phone support by dialing 1-800-469-9269 if you are within United States or Canada. Feel free to keep us updated when you receive your console.
     
    Mister Quimby, Aug 12, 2014
    #2
  3. Mister Quimby
    Mister Quimby Guest
    Most Confusing Customer Service Ever

    Hey there Ignatz daMouse!

    I am truly sorry to hear about the repair issue! I can definitely understand how frustrating that could be. If you still have not received any updated information regarding your console's shipment status, I recommend reaching out to phone support for further
    clarification. You can reach phone support from our Contact Us page. Once again, I am sincerely sorry to hear about the issue and any inconveniences this may have caused. Be sure to let us know the results after
    reaching out to phone support. Thanks!
     
    Mister Quimby, Aug 12, 2014
    #3
  4. Zo-D36CFE7E-B018-429C-97C2-6F37D077DD60
    Zo-D36CFE7E-B018-429C-97C2-6F37D077DD60 Guest

    Most confusing site EVER!

    It is pretty simple to understand guess not for everyone but now you know Most confusing site EVER! :)
     
    Zo-D36CFE7E-B018-429C-97C2-6F37D077DD60, Aug 12, 2014
    #4
  5. WPAK
    WPAK Guest
    WPAK, Oct 31, 2018
    #5
  6. WPAK Win User

    Most confusing site EVER!

    @AssuredKillerr

    You can use this link:
    support.xbox.com/.../change-email-sign-in-for-microsoft-account     in case you might want to change it again.

    And regarding the payment information, as far as I know Xbox Support is able to change the details for you, since you can't do it at the moment.

    If you want to leave feedback regarding the 'Aliasses' etc you can do that via
    http://feedback.xbox.com (be sure to check if there isn't something similar and vote for it)
  7. Zo-D36CFE7E-B018-429 Win User

    Most confusing site EVER!

    It is pretty simple to understand guess not for everyone but now you know :)
  8. Ignatz daMouse Win User

    Most Confusing Customer Service Ever

    Thanks Mr Quimby. That link gives me three options: Chat (given up on that - see above), post on the forums (obviously done that), and Twitter (not gonna happen). It seems the mobile contact page does not offer a phone number. I use an iPad nowadays instead
    of a laptop.

    Regardless, after my posting yesterday the console escaped from Mexico and is now in transit from Laredo. Since I paid for expedited shipping, I hope FedEx can traverse the 6+ hour drive to Houston and have it back in the promised 2 day delivery window.

    Thanks for listening to us gripe, but MS really should do something about their notification system. If it says 'shipped' it should mean 'shipped', not 'sitting in a warehouse in Mexico to wait 10 days to be shipped'.
  9. Ignatz daMouse Win User

    Most Confusing Customer Service Ever

    I have an update from FedEx, they tell me my package was scheduled for delivery on March 17th - but they never got it. They also informed me that it was an international shipment. I told them that McAllen, Texas is not an international city, and they told
    me the package was supposed to have been shipped from Mexico.

    The plot thickens...
  10. Mister Quimby Win User

    Most Confusing Customer Service Ever

    Hey there Ignatz daMouse!

    I am truly sorry to hear about the repair issue! I can definitely understand how frustrating that could be. If you still have not received any updated information regarding your console's shipment status, I recommend reaching out to phone support for further
    clarification. You can reach phone support from our Contact Us page. Once again, I am sincerely sorry to hear about the issue and any inconveniences this may have caused. Be sure to let us know the results after
    reaching out to phone support. Thanks!
Thema:

Most confusing site EVER!

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