Mortal Kombat Vs. DC Universe Disc Doesn't Load on Xbox Series X, registers as Bluray

I'll list/rate the ones I played:

- Mortal Kombat II

- Mortal Kombat (2011)

- Mortal Kombat 3

- Ultimate Mortal Kombat 3

- Mortal Kombat

- Mortal Kombat vs DC Universe

Hi, CitywideElm6,

Thank you so much for being so patient, and apologies for the delayed response as I was waiting for my colleague to get back to me on this issue. The disc is fine and should work as we checked the disc ID, and it is registered within the database. Check to see if the disc is not scratched, as I mentioned before. Do you have access to someone else who has an Xbox Series console that you can try the game and see if it works on their system? If it works on your friend's console, I suggest resetting your console and keeping apps as there might be something with the Xbox OS blocking that game, which could resolve the issue. How to reset your Xbox console to factory defaults | Xbox Support, please click on this link and choose Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps.

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

Hi CitywideElm6,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you are struggling with Mortal Kombat Vs. DC Universe on your series X. I am more than happy to help and see if there might be issues with this game on our end. While I look into this problem for you, would you mind making sure that the disc is not scratched or dirty, as this can cause issues with the disc drive reading the game? Once I have an answer for you, I will reply to the post. I appreciate your patience and have a wonderful day.

Disc ID: There are two numbers on the inner ring so I'll give you both

6153914C-L0 01 0205

6153914C-L1 03 0202

I filed a bug on my console.

Hi CitywideElm6,

Thank you for your patients; I have someone assisting me in checking out this issue with your Mortal Komabt vs. DC Universe disc. Could you please provide with Disc ID: This is usually an 8-digit ID on the inside ring of the disc followed by 2 different 2-digit numbers. For example, I am looking at Crash Bandicoot 4-disc ID right now, and the ID I see is 038A51B6-L1 02. I need this specific number to check if we have that disc in our system as there are different disc versions of a game. Please see the image below for reference.





Second, I need you to file a bug via your console. Let me provide you with a link that will walk you through how to do this Provide feedback to Team Xbox | Xbox Support follow the Report a problem on Xbox section, and expand all. Make sure to title your bug Mortal Komabt vs. DC Universe Check Disc ID.