More than one account suspended instead of one.

Hey there,



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Xbox Forums Staff

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Thanks very much for the help.

Hi there,

you can create multiple accounts. Just sign out of the current profile, by pressing the Guide button on the controller (The one with the xbox logo) and then press X to sign out. When the profile is signed out, press X again and you should be able to select
create profile.

Be aware that currently a gold subscription is per account.

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Regarding the dropping of internet, the only way to avoid this is to try and find the cause of the drop, it could be either the network at your home or even the internet provider. And if the cause is found try to find a more stable option.

Like if you are using a wireless network, try a wired connection to see if that makes a difference.

If the complete internet connection drops, so that it is not your home network, then you could try to find out if a different provider has a better connection.

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I hope this makes some sense and if there are any questions just let us know

If you got a 30 day console ban then that's because you've been suspended several times before or more than one account has been suspended on that console.

Next time it will be a permanent ban.

You need to check if the billing occurs for your account. It might be, that due to a missed payment for your subscription in the past, they are billing twice the amount. Once for the current payment, and one for the past missed payment.

You can see that under
https://account.microsoft.com/billing/orders

However, if you added your credit card or payment info to another account (e.g. an account for your kid, or your partner), only they can then end the subscription on their own account.

If you suspect your credit card was fraudulently used, you will have to ask your credit card company to block these payments, or issue you a completely new card.

Microsoft themselves can only help you manage your subscriptions on your own account. You can try to contact them via
https://support.xbox.com/contact-us

There click on the Billing&Account icon, and if a virtual agent appears, click on "Show other options" under the green button.

Then choose the most appropriate topic from the list, and at the bottom click on the "Contact Options" button.

Depending on the time of day and times of operation in your country, you should then see several tiles where you can chat with support, or have them call you back.