Monthly subscription charged twice

Are you sure that your credit card is active only on one account?

Hello, contcat directly the Xbox support, here's the link

https://beta.support.xbox.com/

Go on this link: https://support.microsoft.com/es-es/contactus/

To contact microsoft support, explain what happened to you and they will try to solve your problem

I understand. If you only get one email then I can tell you that the second charge isn't from your account.

Wow that sounds like a horrible experience for all !! I hope you can resolve your issue ASAP.

These on-line platforms, account management functionality work well for "plain vanilla" transactions and/or enquiries but when there is slight divergence the "how to guidance virtual support", lack of flexibility in approach and inability to speak to a human not a robot just makes the interaction appalling.

I am left with no option for a resolution except to call my bank and cancel my credit card, then deal with the admin that comes with that.