Monthly charge on VISA

Hi KarenDiener, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

This is for the Karaoke One subscription. Kindly sign in to https://account.microsoft.com/services using the Microsoft account that you used in subscribing for you to see and cancel the subscription from there.

Hello BaileyMegan,

Thank you for posting on the Xbox forums. We understand that you have unauthorized charges on your Visa card for Xbox services, but you do not have an Xbox. The best option is to reach out to the
Xbox Support Team so they can remove your payment instrument from a Microsoft account. They can investigate the charge if it was made on your Microsoft account. If you do not
have a Microsoft account, they can still remove the payment instrument from any account it is tied to.

After the support team removes the payment instrument, we recommend reaching out to your financial institution. You can

request a refund for a charge that is made on your Microsoft account. If the charge was made on an account that is not yours, the bank will need to dispute the charge and issue a refund. We hope this helps!

Hello BaileyMegan,

Thank you for posting on the Xbox forums. We understand that you have unauthorized charges on your Visa card for Xbox services, but you do not have an Xbox. The best option is to reach out to the
Xbox Support Team so they can remove your payment instrument from a Microsoft account. They can investigate the charge if it was made on your Microsoft account. If you do not
have a Microsoft account, they can still remove the payment instrument from any account it is tied to.

After the support team removes the payment instrument, we recommend reaching out to your financial institution. You can

request a refund for a charge that is made on your Microsoft account. If the charge was made on an account that is not yours, the bank will need to dispute the charge and issue a refund. We hope this helps!

I agree with all of this but I believe in this case, seeing as you do not own any Xbox, it would be a fraud issue. I would contact your Bank and let them know ASAP. The reason I say this, it I have been here before. Contacting Microsoft will stop the purchases
from going through on the account currently using it. But this also means someone can use it on other purchases. I would, in my opinion, get the bank to put a hold on that card or get a replacement. This way you can avoid any other purchases made of that card.
Then contact Microsoft as BaileyMegan stated. Sorry to hear about this and I hope you can get this fixed quick.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly sign in to https://account.microsoft.com/services using all Microsoft accounts that you own where you may have subscribed before. Once you locate the subscription you can simply manage it from there.

You can also check this link for your reference: https://support.xbox.com/en-US/help/subscriptio...

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Do you own multiple accounts?

If you do, can you please check this link with each one of them please?

https://account.microsoft.com/billing/orders