Monitor not recognizing Xbox One X randomly (not a monitor problem)

Discus and support Monitor not recognizing Xbox One X randomly (not a monitor problem) in XBoX on Consoles to solve the problem; Hi there xMrFreex, Thanks for reaching out! I'm sorry to hear about the issue with the Xbox One X not showing video to your monitor. As stated above... Discussion in 'XBoX on Consoles' started by xMrFreex, Oct 8, 2018.

  1. Monitor not recognizing Xbox One X randomly (not a monitor problem)


    Hi there xMrFreex,

    Thanks for reaching out! I'm sorry to hear about the issue with the Xbox One X not showing video to your monitor. As stated above by Pawncracker, Try

    troubleshooting a blank TV screen or monitor while your Xbox One is on
    .


    If none of these solutions resolved the problem, your console may need to be serviced. Go to
    Device Support to submit a repair request:


    1. After you've signed in with your Microsoft account, select Problem with a device.
    2. Under For which device? select your Xbox One console or register it.
    3. Select Display Issue and select Next.
    4. On the next page, explain the issue in the Describe your problem field.
    5. Beside Based on the problem described, we need to create a service order to replace your device, click Next.
    6. Follow the steps to complete your service order.

    Hope this helps. Let us know.
     
    XBF Crystal P, Nov 3, 2018
    #16
  2. HyperVenom523 Win User

    Monitor not recognizing Xbox One X randomly (not a monitor problem)

    Did you try using another cable or to plug the xbox on another source?
  3. xMrFreex Win User

    Monitor not recognizing Xbox One X randomly (not a monitor problem)

    Been there and tried those. Thank You
  4. XBF Chris J Win User

    Monitor not recognizing Xbox One X randomly (not a monitor problem)

    Hello MrFree,

    The reason trying another monitor or tv is being advised is because its possible that the display settings on the monitor are not meshing well with the xbox console. Aside from that, if all Troubleshooting has already been performed then you may want to
    consider setting up a repair as stated above.

    You can set up your own repair here :
    Device support


    Or
    you can contact us here
    to request a call back from a live agent

    Hope this helps!
  5. xMrFreex Win User

    Monitor not recognizing Xbox One X randomly (not a monitor problem)

    No i do not have another monitor or another cable. I assume that since the laptop works on the monitor with the same HDMI cable that it wouldn't be the cable or the monitor.
  6. XBF Crystal P Win User

    Monitor not recognizing Xbox One X randomly (not a monitor problem)

    Hi there xMrFreex,

    Thanks for reaching out! I'm sorry to hear about the issue with the Xbox One X not showing video to your monitor. As stated above by Pawncracker, Try

    troubleshooting a blank TV screen or monitor while your Xbox One is on
    .


    If none of these solutions resolved the problem, your console may need to be serviced. Go to
    Device Support to submit a repair request:


    1. After you've signed in with your Microsoft account, select Problem with a device.
    2. Under For which device? select your Xbox One console or register it.
    3. Select Display Issue and select Next.
    4. On the next page, explain the issue in the Describe your problem field.
    5. Beside Based on the problem described, we need to create a service order to replace your device, click Next.
    6. Follow the steps to complete your service order.

    Hope this helps. Let us know.
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Monitor not recognizing Xbox One X randomly (not a monitor problem)

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