Monitor display issues

Vincevangoo · Nov 10, 2021

I'm aware not many games support 1440p at 120 fps on the series s, but for some reason every time I try to enable this my Xbox tells me that my display doesn't support it. I have the right HDMI cable and it's plugged in correctly. Is there something I am missing?

my monitor: https://www.monoprice.com/product?p_id=38035

:)

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Since you have the pre-requirements to enable 120FPS I suggest you read the article below for possible solutions.

https://www.howtogeek.com/700984/how-to-enable-...

- If the solutions above do not solve the problem, I suggest you try the solution below.

In the display, Go to video fidelity & overscan settings then click on overrides then go to HDMI and click use manual settings. Then go back and put the resolution back to 1080p or 1440 and click yes. Now try activating 120 FPS again.

*Thank you in advance for contacting, I hope this can help you.

XBF Erick C

Hey there tHe giafra sHoW,

Sorry to hear you are running into this issue with the display. If you have already connected a different console to the same monitor and you are still experiencing the same issue, then it is possible that the Monitor is the problem. I would advise contacting

Philips Support to see if they can provide troubleshooting for this issue.

I would advise attempting to connect to a different monitor as well to make sure that it is not experiencing the same display issue on different monitors.

I hope this helps.

Obsessive Power

Hi,

I have the same monitor. The reason why you can't go to 120Hz at 1440P is because the LG 27GL850 tops out at 100Hz over HDMI at 1440P. This is why you can only do 120Hz at 1080P on this display.

My reasons for owning this monitor a little different to yours, it's main use is for my gaming PC which is connected via Display Port. Only on DP can this monitor reach its full potential.

Unfortunately, this is common issue amongst most monitors and we are getting quite a few questions on here with the same issue. Most Monitors have most of their full features reserved for Display Port.

The picture quality at 1080P is still stunning on this display though.

Obsessive Power

Hi

Absolutely! But the display should be able to do 120Hz, but only at 1080P as this is a limitation of FreeSync with HDMI for this display.

Make sure you enable VRR (Variable Refresh Rate) in the Xbox display settings as this will remove stuttering and screen tearing.

Just on a technical note, 1440P monitors are not 2K displays. A 2K display is 1080P, 1440P monitors are 2.5K

https://www.rtings.com/monitor/reviews/lg/27gl83a-b

Rtings is a professional monitor and TV review website. If they haven't reviewed a TV or monitor, it may not be worth buying.

KILL3R N4SH

Hi,

I have the same monitor. The reason why you can't go to 120Hz at 1440P is because the LG 27GL850 tops out at 100Hz over HDMI at 1440P. This is why you can only do 120Hz at 1080P on this display.

My reasons for owning this monitor a little different to yours, it's main use is for my gaming PC which is connected via Display Port. Only on DP can this monitor reach its full potential.

Unfortunately, this is common issue amongst most monitors and we are getting quite a few questions on here with the same issue. Most Monitors have most of their full features reserved for Display Port.

The picture quality at 1080P is still stunning on this display though.

Thanks for the response!

That's annoying. I've heard that some people were able to get this monitor to run at 1440p 120Hz by disabling Adaptive Sync in the monitor settings.

I disabled Freesync premium in the Game Adjust menu and then tried but it still didn't work for me.

Monitor display issues