Money was spent | Списание денежных средств

Discus and support Money was spent | Списание денежных средств in XBoX on Consoles to solve the problem; Translator: Money was spent in the amount of 599 rubles, allegedly for the subscription of Live Gold, but there is no record of payment in the... Discussion in 'XBoX on Consoles' started by Georgy Mukha, Mar 10, 2018.

  1. Georgy Mukha
    Georgy Mukha Guest

    Money was spent | Списание денежных средств


    Translator:

    Money was spent in the amount of 599 rubles, allegedly for the subscription of Live Gold, but there is no record of payment in the payment journal, and in the personal account subscription is generally overdue in February, but I still can play. I can not
    get through to the support, they do not answer in the chat, they have a weekend ...

    _________________________________________________________

    Списались денежные средства в размере 599 рублей, якобы за подписку Live

    Gold, но в журнале оплаты нет записи об оплате, а в личном кабинете подписка вообще просрочена в феврале, но играть всё равно могу. Дозвониться до поддержки не могу, в чате не отвечают, выходной у них...

    :)
     
    Georgy Mukha, Mar 10, 2018
    #1
  2. Nikita2609
    Nikita2609 Guest
    Незаконное списание денежных средств [Translation: Unlawful write-off of funds]

    при попытке привязать карту для оплаты с карты были списаны денежные средства в размере вчера 60 рублей, сегодня 60 рублей, при этом услуги оказываются неоплаченными. То есть происходит списание денежных средств за несказанные услуги. Служба поддержки на
    поставленные вопросы даёт ложную информацию. В случае невозврата денег в течение 3 дней обращусь в правоохранительные органы

    [Translation: When trying to tie a card for payment from the card, money was disbursed in the amount of 60 rubles yesterday, today 60 rubles, while services are unpaid. That is, there is a write-off of funds for unspoken services. The support
    service for the questions posed gives false information. In case of non-return of money within 3 days I will apply to law enforcement bodies]
     
    Nikita2609, Mar 10, 2018
    #2
  3. Misses Quinzel
    Misses Quinzel Guest
    Незаконное списание денежных средств [Translation: Unlawful write-off of funds]

    Hey there, Nikita. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
    Legal and Corporate Affairs page. Because this issue is related to Billing, you will need to reach out to phone or chat support via
    Contact Us for further assistance on this issue. If you need assistance with any other support issues, please feel encouraged to start a new thread and our community will work on helping you out.

    Thanks for understanding!

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
     
    Misses Quinzel, Mar 10, 2018
    #3
  4. Georgy Mukha
    Georgy Mukha Guest

    Money was spent | Списание денежных средств

    Georgy Mukha, Mar 10, 2018
    #4
  5. Georgy Mukha Win User

    Money was spent | Списание денежных средств

  6. ClownCircus Win User

    Ошибочное списание денежных средств[Translation-Mistaken cash write-off]

    Well, the problem is resolved, but can I request a refund, since I do not use a subscription, and the debit occurred by chance
  7. XBF Brad A Win User

    Ошибочное списание денежных средств[Translation-Mistaken cash write-off]

    Hello Clown,

    Thanks for reaching out to the forums. We see you have issue with a past due amount. If a payment is suspended, the auto renew gets turned off. A past due only comes about if it hasn't been pad when the auto renew was on. If you ever plan on getting realms
    again, you will need to settle this payment.

    Thanks,

    Brad
  8. XBF Steven R Win User

    Ошибочное списание денежных средств[Translation-Mistaken cash write-off]

    Hey there ClownCircus,

    Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. The only way to potentially be refunded for anything purchased through the Xbox Store would be to follow the
    steps provided on
    this page    .

    When you get thec hance, give that a shota nd let us know if that helped.

    Thanks!
  9. Misses Quinzel Win User

    Незаконное списание денежных средств [Translation: Unlawful write-off of funds]

    Hey there, Nikita. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
    Legal and Corporate Affairs page. Because this issue is related to Billing, you will need to reach out to phone or chat support via
    Contact Us for further assistance on this issue. If you need assistance with any other support issues, please feel encouraged to start a new thread and our community will work on helping you out.

    Thanks for understanding!

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
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Money was spent | Списание денежных средств

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