Money Took Away From Me

Shadow_K1ng · Aug 14, 2019

I logged into Fortnite and 1000 vbucks were took away from me. I contacted Epic but they said the purchase was refunded on your side. Why was my took away from me? I'm really confused and I just need some help.

:)

XBF Diego M

Hi Shadow_K1ng,

Thank you for posting on the Xbox forums.

Unfortunately we cannot help with billing or refund issues on the forums since we do not have the tools to see your account order history or any other information regarding the refund. You will need to contact Xbox customer support to see why the charge
was refunded as it could have very well been refunded or canceled by your bank and not Microsoft.

Contact Xbox Customer Support:

Contact us here
Select Xbox One
Select See other options
Select Payment & billing under Account management
Select show contact options and go to step 4
Select Request a call from Support if available within hours of operation or there should be a number for you to call and hours of operation for your region

I hope this helps!

Smwutches

If you didn't submit a refund request, you'll want to contact support and speak to billing to see if they can track it down for you. http://support.xbox.com/contact-us

PWNRR

Did the money that was refunded, reflect on your card? If not, try this link to request a refund or dispute this situation

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

SilasLimaXb

Buddy, we can't afford to look up financial transactions. Only xbox support can do that. I recommend contacting us so that your issue can be resolved.

XBF Leslie D

Hi there,

In regards to reversing any payment, you would need to submit a refund request.

Click here to learn How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
Our dedicated team is ready to assist you.

If still needing further assistance with this I would suggest to contact Live Support.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and just pick a contact method
(request a call from support or Chat is faster).

Money Took Away From Me