Money on my Microsoft account

Hi Evan,



Thanks for reaching out to the forums. We see you are having issues with currency. We recommend to request a call from support so they can assist you. This is a known issue and is being investigated currently. We are sorry for any inconvenience this
may cause.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

As there is nothing more the forums can do, I will be locking this thread.



Hope this helps.

Brad

Hey RealAsian.

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There should be an option at the very bottom when it asks you to select what type of payment method to use that says "Press Y or X to pay with your account balance" or something along those lines. You can not purchase Gold Time with Account currency.

Okay. I will try this as I really want Sanctum 2. Thanks..I will let you know what happens.

Good news! It worked I was asked if I wanted to apply the credit when I clicked confirm purchase. Thank You!

Do I need to contact someone or something? I kind of think this is ridiculous. In stores you can pay with cash and the rest on a card..or use a gift card and put rest on the card. Speaking of gift card, I went to commerce.microsoft.com and there was an option
under the 3.60 for exchange for giftcard. If I did this would I be able to use that and then it takes the rest (.22) out of my bank?