Money not showing up

Thanks for your help. It took a while for the funds to show up in the game but they did after a while.

Try to purchase it under the store tab and not under that game.

If you are talking about using it on the website you can't you have to use your console to spend the money

Only PayPal or credit cards can be used on the website

My microsoft account show the money is under his name. When he is given payment options it says he has no money in his microsoft account.

Can you check commerce.Microsoft.com to see if the balance is there

Also did you buy the code from out of rrgion

Like a us code but Canada account or Mexican?

If so that would be why currency codes are region specific

And cannot be transfered between regions