Money not showing on child’s account

Hi Robyn,

Thanks for reaching out to the forums. We see you are having issues with currency. We recommend to request a call from support so they can assist you. This is a known issue and is being investigated currently. We are sorry for any inconvenience this
may cause.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

As there is nothing more the forums can do, I will be locking this thread.



Hope this helps.

Brad

Hello, is the money showing at all on the account???? Does the child have a child account where you have to approve purchases?? When you try to buy the vbucks what happens???

I set up a child account and added money to it but I forgot the password so now I cannot get the child account to log on the Xbox One to be able to use the Microsoft account balance so basically the Xbox One shows the child account but when I click on
the profile to get the gamertag set up on it it wants to password that I do not remember so basically I can't get into the account without a password and I've tried recover it and I still can't recover it is there a way to remove the child account and the
money still be on the parent account

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Cor

The balance in the picture is from your child account, right?

Are you trying to purchase minecoins with it?
Or an specific item in the marketplace?

Is this happening on which minecraft version?
Did you tried sign out from your child account in minecraft and sign in to see if the balance appears now?

Thanks in advance for your reply, greetings from another Microsoft user!

Hey JayB72,

Thank you for posting on the Xbox forums. As the question has been answered, I will go ahead and lock this thread to prevent repetitive answers. Feel free to come back anytime if you have a
question or issue. We will be more than happy to answer any questions and provide solutions. Thank you again and have a good day!

Thank you
again and have a great day!