Money not added to Microsoft Account

Discus and support Money not added to Microsoft Account in XBoX Sales and Promo to solve the problem; Hey guys, About 36 minutes ago, I put some money into one of my Microsoft Family member's account to purchase Xbox Live Gold. Since I only needed... Discussion in 'XBoX Sales and Promo' started by QU1N5, Oct 26, 2019.

  1. QU1N5
    QU1N5 Guest

    Money not added to Microsoft Account


    Hey guys,

    About 36 minutes ago, I put some money into one of my Microsoft Family member's account to purchase Xbox Live Gold.

    Since I only needed €20,00 (euros), I clicked the €10,00 box twice.

    So the €20,00 in total has been taken from my bank account, but only €10,00 appeared on the Microsoft account.

    I have refreshed the webpage multiple times and it didn't change.

    I decided to check the Microsoft account via my Xbox because I thought the web-page might be bugging, and the money was already added or something, but nope. It was not added there either.

    Did anyone else have this problem before, or does someone know how I can fix it?

    Please let me know.

    Have a nice day people!

    EDIT: I reached out to Contact Support and immediatly got help. They have such wonderful nice, clever and helpful people at the helpdesk that will drag you through the process. And in my case, they got the job done pretty quick as well. I highly recommend
    contacting them if you are having problems you can't solve on your own.

    :)
     
    QU1N5, Oct 26, 2019
    #1
  2. sandy the hippy Win User

    Money not added to Microsoft Account

    I know there was a service alert, that since seems to be fixed, with regards to content purchases, maybe log out, log back in after clearing cache etc, see if it shows. If not, wouldn't keep trying the purchase until you verify what's went wrong
  3. Christyna64 Win User

    Adding money to a microsoft account.

    Even with your child having their own funds and bank, it's important to think about them making purchases that can cause their funds and bank accounts to be overdrawn. I would suggest reading through the Family and Online Saftey on Xbox Support to make an
    informed decision.

    Family and Onine Safety - Child Accounts

    https://beta.support.xbox.com/help/family-online-safety/browse

    Approve a childs purchase

    https://beta.support.xbox.com/help/family-online-safety/child-accounts/approve-child-purchases

    Prevent unauthorized purchases

    https://beta.support.xbox.com/help/...child-accounts/prevent-unauthorized-purchases
  4. QU1N5 Win User

    Money not added to Microsoft Account

    Yeah, I just read about it on their Twitter account, I'll try the clear cache thingy.

    Thank you for your reply!
  5. QU1N5 Win User

    Money not added to Microsoft Account

    I was planning on doing that, but they're not open yet over here.

    thanks for your reply
  6. QU1N5 Win User

    Money not added to Microsoft Account

    Yes, I just read about it. I'm going to try contacting Support later today.

    Thank you for your reply
Thema:

Money not added to Microsoft Account

Loading...

  1. Money not added to Microsoft Account - Similar Threads - Money added Microsoft

  2. Why can't I play a 2 player local game? I'm ready to return this series x and get my money...

    in XBoX Games and Apps
    Why can't I play a 2 player local game? I'm ready to return this series x and get my money...: Step by step how do I play 2 player locally???? 66478028-d12f-45c3-997c-bdc0a9c261be

  3. My order was declined, but still took money, minecraft

    in XBoX Games and Apps
    My order was declined, but still took money, minecraft: My order was declined, but still took money, minecraft d76afb48-b034-4e5a-976f-64a9eddf99ff

  4. I bought minecraft and after i paid, it showed payment not processed. Now my money is...

    in XBoX Games and Apps
    I bought minecraft and after i paid, it showed payment not processed. Now my money is...: I bought minecraft today through the official site and paid through upi, the money was deducted and the bank sent a message regarding the same, but the site showed that the payment was not...

  5. i didnt get my money back.

    in XBoX Games and Apps
    i didnt get my money back.: Hi guys. I basically just asked for a refund of 11.99€ wich got approved, but, i didn't receved my money back and idk why or how. Can anyone pls help me? I didn't got even the tax invoice or the...

  6. I have money available to resupply my fallout first subscription but it won't take the...

    in XBoX Games and Apps
    I have money available to resupply my fallout first subscription but it won't take the...: I can't cancel my fallout 4 subscription that was supposed to expire yesterday and I want to refill my atoms from getting fallout first again but it won't cancel the subscription right away what...

  7. Added money to my child’s account and it won’t let him make the purchase on Fortnite

    in XBoX Accessibility
    Added money to my child’s account and it won’t let him make the purchase on Fortnite: It says that the account balance isn’t enough but it is well above the amount he is trying to purchase. This is the second time this has happened and it appears Xbox does not care. Can’t even talk...

  8. Money added but balance still reads zero

    in XBoX Games and Apps
    Money added but balance still reads zero: Topped up my sons balance on Microsoft yesterday. However still showing as £0.00 balance. Payment has come out of my account and showing on the your family app as recent transaction....

  9. Adding money to one child's microsoft balance is appearing on another child's account. How...

    in XBoX Accessibility
    Adding money to one child's microsoft balance is appearing on another child's account. How...: I have an XboxS. I have an account myself and I have two child accounts, Child1 and Child2. Yesterday I added money to Child1's account. We can see this clearly in the order history of my MS...

  10. I added money to my child's account but his balance remains at zero.

    in XBoX Accessibility
    I added money to my child's account but his balance remains at zero.: Hello, I've been trying to add money to my child's account with no luck. The transaction was approved, but his balance remains at zero. I can see the order on my order history, but the funds went...