Money is in my sons account but he is not able to purchase VBucks, why?

I'm having kind of the same problem as my son is trying to purchase vbucks but we are using a digital Microsoft Xbox gift card. Shows funds were added want gift card was entered but once he tried to purchase vbucks it states the gift card has already been redeemed! I'm going nuts over here and feel terrible at the same time and not sure what to do :/

Hello @T'nishaFifita, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

Regarding your explanation, I believe you will need to follow the instructions on this link and your issue should be resolved.

Approve your child’s purchases on Xbox | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

I had the same problem and fixed it. I have 2 sons in my family sharing group and had added a payment card to each of their accounts. The problem seemed to start after doing that and today I spent 2 hours trying to work out why my son can't buy vbucks in Fortnite even though he had enough money in his account.

The fix was to log into each of their Microsoft account accounts using their login credentials (you can't do it through family sharing due to the error) and remove the payment cards. Once I had done that the spending page in fmily sharing works again and my son was able to use the oney in his account to purchase vbucks.

I have the same issue. Money transferred to my son's account more than 24 hours ago. It appears on the family portal (showing under his account name), but it does not appear on the Xbox when he wants to purchase VBucks. Please advise.

the gift cards are money equal to what the vbucks would be, he should have a cash value on his microsoft account to purchase the vbucks with.