Money is in my Microsoft account, but I can't use it on Xbox one

Discus and support Money is in my Microsoft account, but I can't use it on Xbox one in XBoX Games and Apps to solve the problem; I used a code to add money to, which appears to have been added as when I login to my account on a device that is not my Xbox one, the money is there.... Discussion in 'XBoX Games and Apps' started by Seany246, Jun 15, 2018.

  1. Seany246
    Seany246 Guest

    Money is in my Microsoft account, but I can't use it on Xbox one


    I used a code to add money to, which appears to have been added as when I login to my account on a device that is not my Xbox one, the money is there. When I go the o box store, the balance is different and what it was before I added credit?

    It unclear why the discrepancy?

    :)
     
    Seany246, Jun 15, 2018
    #1
  2. HERODI0N
    HERODI0N Guest
    I can't buy Halo 3 on my xbox one

    I can't buy Halo 3 on my xbox one. I haven't a payment card, but I have 20,01 euro on my Microsoft account. Why I can't use my money on my accout to buy Halo 3?

    Please reply, I need help

    Herodion
     
    HERODI0N, Jun 15, 2018
    #2
  3. PHISHPASTE69
    PHISHPASTE69 Guest
    I can't use my Microsoft account money

    Man idk what's goin on. I just put 2 $25 gift cards on my account and I had a balance of $50. I just bought dark souls 3 season pass for $24.99 plus tax on my xbox and it automatically used my account balance and it told it did. Okay now I'm trying to buy
    starwars the force unleashed 2 for backwards compatable for $19.99 and it won't let me use my account money. Won't even give me an option to choose too. It just wants to use my debit card. Even tried buying it on my account and it still wouldn't let me. Idk
    what to do man.
     
    PHISHPASTE69, Jun 15, 2018
    #3
  4. CrazY1985
    CrazY1985 Guest

    Money is in my Microsoft account, but I can't use it on Xbox one

    contact official support to see what has happened
     
    CrazY1985, Jun 16, 2018
    #4
  5. CrazY1985 Win User

    Money is in my Microsoft account, but I can't use it on Xbox one

    contact official support to see what has happened
  6. onyxishere Win User

    I can't use my Microsoft account money

    You should be able to use the currency in your account to make the purchase on your console. However, please be aware of the amount of tax in your region. The cost of the first item may have been $24.99 but you would need to add on the taxes. It may be
    that you no longer have enough in your account to cover the full cost of the 2nd game.
  7. M3tal Daz3 Win User

    I can't use my Microsoft account money

    To purchase xbox 360 bc games from xbox one you need a valid method of payment (like credit card or paypal). This happens because the xbox 360 emulator in xbox one uses the same rules as the marketplace.
  8. H1J1NX 413 Win User

    Family payment

  9. Darhyl Amizola Win User

    Why can't I use my money of my Microsoft account

    Hi there! I'm more than happy to help you!

    Kindly try to purchase the Xbox subscription in a web browser using a different device such as a Windows PC/laptop or mobile phone by signing your account using this link:

    https://www.xbox.com/en-us/games/store/xbox-game-pass-core/cfq7ttc0k5dj

    Also, make sure to change which type of subscription would you like to purchase if it's an Xbox game pass core, Xbox game pass for PC, or Xbox game pass ultimate.

    Ensure to match the region of the Xbox store link to the same region on your Xbox account for a successful purchase.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
Thema:

Money is in my Microsoft account, but I can't use it on Xbox one

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