Money being taken and no way to stop it - lost contact details

Discus and support Money being taken and no way to stop it - lost contact details in XBoX on Consoles to solve the problem; Okay so for a while now, the money for an xbox live subscription has been coming out of my bank account. I've tried to log in to cancel it, but there's... Discussion in 'XBoX on Consoles' started by melclarke3, Dec 15, 2020.

  1. melclarke3
    melclarke3 Guest

    Money being taken and no way to stop it - lost contact details


    Okay so for a while now, the money for an xbox live subscription has been coming out of my bank account. I've tried to log in to cancel it, but there's no subscriptions showing in my current xbox account. However, I have had other live accounts in the past,
    and therefore I'm assuming the subscription is linked to one of those. I just don't know which one, or which e-mail address I used.

    I called Microsoft support, and honestly got no help. I can prove they're taking money every month from my account, but because I don't know which e-mail address I used (and no longer have the phone number I had when I signed up) they've basically said they
    can't do anything. Basically, they'll just keep taking money off me every month and there's nothing I can do to stop it, because they won't tell me which email address, or gamertag, or anything.

    Please can someone tell me how I go about verifying my identity to Microsoft to try and resolve this? I have asked my bank to block the payment already but it doesn't seem to have worked and these payments are seriously bleeding me dry.

    :)
     
    melclarke3, Dec 15, 2020
    #1
  2. MahadKhan1 Win User

    Extra money being taken

    I tried that they did but it keeps charging
  3. StillMatic3288 Win User

    Extra money being taken

    go to support.xbox.com and you can have someone from support call you and figure out what went wrong.
  4. MahadKhan1 Win User

    Extra money being taken

    Im sorry but could you translate that to english
  5. EL PAVO XD XD Win User

    Extra money being taken

    A pesar de que cancelé mi suscripción hace más de 4 meses, ¿sigue cobrando entre 20 y 30 dólares?
    Cuando voy a la configuración y a la facturación, no se muestra mi cuenta de facturación allí, por favor ayuda y evita que tome dinero
  6. destroyer91746 Win User

    Extra money being taken

    Remove the card from your xbox
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Money being taken and no way to stop it - lost contact details

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