money balance

Discus and support money balance in XBoX Sales and Promo to solve the problem; I bought a 30$ gift card and bought a 7$ game so then i tried to buy another game with the money left in my account but couldn't how do i do it can... Discussion in 'XBoX Sales and Promo' started by RaedAlmasoud, Sep 25, 2020.

  1. RaedAlmasoud
    RaedAlmasoud Guest

    money balance


    I bought a 30$ gift card and bought a 7$ game so then i tried to buy another game with the money left in my account but couldn't

    how do i do it can someone help me???

    sidenote:- iam a new xbox user

    :)
     
    RaedAlmasoud, Sep 25, 2020
    #1
  2. RaedAlmasoud Win User

    money balance

    Yes i'm on an adult account and i tried to buy something else but still doesn't work

    and alot of people had the same problem but i couldn't find the solution
  3. SwordofWhedon Win User

    money balance

    Are you on an adult account?
  4. RaedAlmasoud Win User

    money balance

    Thank you for the reply

    the game is L.A. Noire it's for 19.99$ after discount and no error messages or codes

    but i have the money to buy it in my money balance but it doesn't allow me to buy with it like it doesn't even exists
  5. XBF Ezra G Win User

    money balance

    Hello RaedAlmasoud,

    Thank you for your post. I understand you are experiencing an issue completing a purchase on the Microsoft Store. Please describe the item you are attempting to buy and any error messages or codes that could help indicate the issue.

    Please keep us updated.
  6. Ricardo Lechuga Win User

    Added money but no balance

    Hi Hussain1985! My name is Ricardo an independent advisor ready to help you with this situation!

    If you can't see the charge on the order history in the next link on the account that made the purchase of the balance, not the account on which you expect to receive it, is probably because you received an error message during the purchase

    https://account.microsoft.com/billing/orders

    If that's the case, that money will usually returns to your account automatically after sometime, usually not longer than 48 hrs

    If you can find the transaction on the link, please share a screenshot of it without showing personal information
Thema:

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