money balance

Yes i'm on an adult account and i tried to buy something else but still doesn't work

and alot of people had the same problem but i couldn't find the solution

Are you on an adult account?

Thank you for the reply

the game is L.A. Noire it's for 19.99$ after discount and no error messages or codes

but i have the money to buy it in my money balance but it doesn't allow me to buy with it like it doesn't even exists

Hello RaedAlmasoud,

Thank you for your post. I understand you are experiencing an issue completing a purchase on the Microsoft Store. Please describe the item you are attempting to buy and any error messages or codes that could help indicate the issue.

Please keep us updated.

Hi Hussain1985! My name is Ricardo an independent advisor ready to help you with this situation!

If you can't see the charge on the order history in the next link on the account that made the purchase of the balance, not the account on which you expect to receive it, is probably because you received an error message during the purchase

https://account.microsoft.com/billing/orders

If that's the case, that money will usually returns to your account automatically after sometime, usually not longer than 48 hrs

If you can find the transaction on the link, please share a screenshot of it without showing personal information