Money back

Do a license transfer on your old account -
http://xbox.com/drm

It should move the licenses from your old console to the new one and allow your other account to have access to the content.

Phone support for your country would be the best bet.

Norway

Hours of operation:

Monday-Friday: 8:00 a.m. to 4:00 p.m.

Saturday: Closed

Sunday: Closed

Phone Numbers

Direct dial: +47 23 16 25 54

Free: 800 14174

TTY (text telephone): 800 14175

Note that if you call us from a mobile phone, additional charges incurred by the service provider. Contact your service provider for more information.

Su it's always best if you have an actual issue to post in your own thread and detail your issue.

However reading the Xbox Terms of Use will help to clarify a few things for you.

Section 5: Services disruptions and backup

We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result. You should regularly backup the content that you store
on the Services. Having a regular backup plan and following it can help you prevent loss of your content.

Feel free to read the rest of it here:
www.xbox.com/.../LiveTOU

In my opinion as large as MS - Xbox is, a few service disruptions can be handled with a lot more grace.

shouldn't have been in such a hurry to get it. No refunds>

If you would like to call phone support the number for North America is 1-800-469-9269