Money added to the wrong profile

ZombieGott98 · Jan 9, 2016

Hi i accidently added a 25€ code to thw wrong account because i didnt check on wich profile i was logged on, so i wanted to know if its possible to get the 25€ to my other main profle help plsssss

:)

sammy53-76F18578-EBF5-4A4C-B6DE-AE353F84C164 · Jan 9, 2016

moving points

We bought points from Best Buy..........came home and they were mistakenly added them to the wrong profile. Need to switch them to a different persons profile

Smwutches · Jan 9, 2016

It's saying "You must be signed in to a gamer profile with multiplayer privileges to play online."

It looks like that's the problem then. It looks like you signed into the wrong gamertag on the website. So if you added the gold on the website, you added it to the wrong profile. You'll need to call support and see if they can cancel the gold on this account
so you can add it to the correct account.

{Parity} · Jan 9, 2016

You will need to call phone support for this 800-469-9269. Good Luck!

maxen · Jan 9, 2016

Hello Zombiegott,

It is unlikely that anything can be done in this scenario, but the only ones who *might* be able to help would be Phone Support:

support.xbox.com/contact-us

Smwutches · Jan 9, 2016

@Genesis - That number is only for the US/Canada. Since that user is not from either country, that number won't work.

Hedrick III Pulpul · Oct 31, 2018

What's your region? I can provide you the number. On the other hand, even if you contact Xbox Customer support for this, they won't be able to help you. Once you redeemed the gift card or local currency, it will be permanently reflected on the account, this
is non-refundable, non-transferable. Being said, you can only use the money on the account where it was redeemed.

Smwutches

@Genesis - That number is only for the US/Canada. Since that user is not from either country, that number won't work.

{Parity}

You will need to call phone support for this 800-469-9269. Good Luck!

maxen

Hello Zombiegott,

It is unlikely that anything can be done in this scenario, but the only ones who *might* be able to help would be Phone Support:

support.xbox.com/contact-us

Hedrick III Pulpul

What's your region? I can provide you the number. On the other hand, even if you contact Xbox Customer support for this, they won't be able to help you. Once you redeemed the gift card or local currency, it will be permanently reflected on the account, this
is non-refundable, non-transferable. Being said, you can only use the money on the account where it was redeemed.

EliteXninjaX150 (Ret

Hey Lonewolf,

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently inquiring about how to move a balance from one family member to another. Unfortunately, I think you can not move the balance from one family member to another.
Hope this helps.

Money added to the wrong profile