Mon achats a été annulé [Translation - My purchase has been cancelled]

Hi Brian,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that there is an issue with your purchases. If you haven't already, you may wish to

check your purchase history in your Microsoft account to ensure that they went through, or what they are listed as.
If you are unsure about the contents of your purchase history, it may be worth your while to request a call back from Xbox Support. We on the forums don't have the tools to help with this.
When you go to Contact Usto request a callback, follow these
steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Bonjour , j'ai acheter un jeu via un site d'achat en ligne en octobre , apres une pause sur ce jeu pendant 1 bon mois et demi , j'ai voulu my remettre ce soir , sauf que j'ai un code erreur avec pour mention : soit votre achat a été rembourser soit votre
précommande a etait annulé , si vous ne l'avez pas annulé , veuillez mettre a jour vos infotmation de paiement .

Sauf que ce n'etait pas une precommande et j'ai pu y jouer une cinquantaine d'heure , la maintenant le produit est installé sauf que je ne peu plus y jouer , il me demande de l'acheter alors qu'il est deja acheter ....

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[Mod Translated - Hello, I buy a game via an online shopping site in October, after a break on this game for a good month and a half, I wanted to give it back tonight, except that I have an error code with
for mention: either your purchase has been refunded or your pre-order has been canceled, if you have not canceled, please update your payment information.

Except that it was not a pre-order and I could play about fifty hours, now the product is installed except that I can not play it any more, he asks me to buy it while it is already
buy ….]

Il n'a pas était acheter sur le store xbox donc il n'y a aucune trace sur mon compte de cette commande ...

[Translation - It did not buy on the Xbox store so there is no trace on my account of this command... ]

J'ai supprimé mon profil et rien n'y fais , toujours cette erreur qui apparait

[Mod Translation - I deleted my profile and nothing is done, always this error that appears]

Bonjour , j'ai acheter un jeu via un site d'achat en ligne en octobre , apres une pause sur ce jeu pendant 1 bon mois et demi , j'ai voulu my remettre ce soir , sauf que j'ai un code erreur avec pour mention : soit votre achat a été rembourser soit votre
précommande a etait annulé , si vous ne l'avez pas annulé , veuillez mettre a jour vos infotmation de paiement .

Sauf que ce n'etait pas une precommande et j'ai pu y jouer une cinquantaine d'heure , la maintenant le produit est installé sauf que je ne peu plus y jouer , il me demande de l'acheter alors qu'il est deja acheter ....

------

[Mod Translated - Hello, I buy a game via an online shopping site in October, after a break on this game for a good month and a half, I wanted to give it back tonight, except that I have an error code with
for mention: either your purchase has been refunded or your pre-order has been canceled, if you have not canceled, please update your payment information.

Except that it was not a pre-order and I could play about fifty hours, now the product is installed except that I can not play it any more, he asks me to buy it while it is already
buy ….]

Il n'a pas était acheter sur le store xbox donc il n'y a aucune trace sur mon compte de cette commande ...

[Translation - It did not buy on the Xbox store so there is no trace on my account of this command... ]

Hi thereTwitch LVP11,

Thanks for reaching out to Xbox Forums support. I understand there is an issue with missing in-game content that you purchased since you've reactivated your Xbox Live Gold Subscription. I recommend to try the following
troubleshooting article: How to add or remove a
Microsoft account on Xbox One

Remove your profile from the console and redownload it.

Give this a try and let us know the results.

Felix

Xbox forums support

Hi there,

Thanks for reaching out to Xbox Forums support. I understand there is an issue with missing in-game content that you purchased since you've reactivated your Xbox Live Gold Subscription. I recommend to try the following
troubleshooting article: How to add or remove a
Microsoft account on Xbox One

Remove your profile from the console and redownload it.

Give this a try and let us know the results.

Felix

Xbox forums support

Je ne comprend pas ce qu’il faut faire. Est ce que si je me connecte sur mon pc est ce que je vais devoir avoir Xbox Live Gold?