Mom needs help

The 4gb is internal flash memory and not a hard drive. He would need a hard drive in order to download the content. You don't necessarily need to buy him a whole new console. There are 250gb and 320gb hard drives available for purchase that you can add to
his existing console.

Hi,

To give you an idea, any item that you will purchase within the game are non-transferable. If you're going to purchase an in-game item, you will need to use the account who will use it in the game. This means that you will need to use the child account to
purchase the Robux item so that you can ensure that it will show up on his game. Regarding your concern, did you purchase it using the parent Microsoft account? If so, the license of it was applied to your own account and it can't be transferred to the child
account. In this case, we suggest that you contact our Xbox Support team so that they can provide you options on how to correct this issue and assist you on how to purchase the item using the child account. You may refer to this
link to reach them.

Let us know if you need further assistance.

The best thing you can do is check his games list and veiw the most recent played games achievement list and see if there was a recent date on any achievements. There won't be a time though.

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Also through the parental controls settings on the xbox you can set up the family timer which limits the amount of time xbox can be on per day/week etc. Some info on that here:

support.xbox.com/.../xbox-live-parental-control

I am not sure why no one has replied to this thread yet. I am sorry on behalf of all the Ambassadors and staff. Unfortunately, some technology is so complicated today that consumers are not able to service them, so only the people who make them (in your
case, Microsoft) make them. I think the only way to get it fixed would be to send it down to Seattle. I am sorry for the inconvenience. Sometimes new tech can not work the way we want.

Thanks

SparkedDisc710

You would have to use a credit card or Paypal to pay off the balance he owes before you can use the prepaid card.

The overdue balance would be tied to his subscription, not his Microsoft account balance. If he had $.53 in his Microsoft account balance, that is most likely still intact since that would not have been enough to pay for a subscription.