Mojang migrating to microsoft account puzzle is not working

Originally I bought the game with a mojang account (This was back in 2016 I think)

I then changed the email for the mojang account.

then with the migration, I migrated it to my current microsoft account that is not related to any of the previous emails.

The migration was successful and I was able to play game.

I stopped playing for a while, but after trying to log in with the same microsoft account that worked previously, minecraft was not there anymore.

Since I bought it with a mojang account, there is no record of a purchase/transaction.

hi Ricardo,

Thanks a lot but I know how how to reset my Microsoft account and this is not the problem and of course I've tried this option.

Here is the timeline:

1) Minecraft JAVA Edition bought from minecraft.net

2) Game is working with Mojang account

3) Mojang accounts have to be migrated to Microsoft account ( system announcement)

4) Migration done

5) Game cannot be used using Microsoft account after migration

6) Game cannot be used using Mojang account after migration

7) Several emails sent to MOJANG and minecraft.net for help - response: we cannot help, please contact Microsoft as this now in hands of them

8) Several emails sent to MOJANG and minecraft.net for refund - please refund as I bought the game from you and it's not working

9) I'm not able to contact Microsoft for this problem - the only channel to get in touch with Microsoft is this community

Best regards,

Was finally able to get it to work by logging into my mojang account online, then from there migrating to Microsoft.

the mojang migration is to a microsoft account, the microsoft account is a windows.

Hello,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you are having difficulties with your Minecraft Accounts. Let me see how I can assist you with this concern.

To begin, Microsoft accounts can only link to one Mojang account. Multiple Java Mojang accounts need to be migrated to separate Microsoft accounts.

Mojang to Microsoft account migration FAQ | Xbox Support

 ONCE YOU MIGRATE YOUR ACCOUNT THIS ACTION CAN NOT BE UNDONE. ENSURE YOU ARE MIGRATING TO THE CORRECT MICROSOFT ACCOUNT BEFORE COMPLETING THE MIGRATION.

How to Migrate a Legacy Minecraft Account to a Microsoft Account – Home

If you haven't migrated your correct Mojang account to Microsoft, I suggest for you to create a new Microsoft Account and Migrate your correct Mojang account with this Newly created Microsoft account.

You may follow the process below:

How to Migrate a Legacy Minecraft Account to a Microsoft Account – Home

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.