Mojang Account Realms cancellation Issues

Hi there LOTRfanUU welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I highly recommend contacting Mojang! https://help.minecraft.net/hc/en-us/requests/new this way they can help you canceling your Realms subscription.

Hello S0vuhkin01,

Thank you for reaching out to the Xbox Forums! I understand that you’re looking to refund your Minecraft Realms subscription. To do this, you may need to contact Mojang directly. I will list a couple of articles below that will direct you to the proper channels. Please keep in mind that Minecraft Realms subscriptions may not be eligible for a refund.

If you have not done so already, this guide will show you how to cancel your subscription.

Cancel Minecraft Realms Subscription

To review the Mojang Refund Policy, please review the article below. Scroll down to the Minecraft Realms portion for additional details on how to connect with Mojang and possible solutions for your Minecraft Realms subscription.

Mojang Refund Policy

Hope this helps!

-Tali

[Let us know if this answered your question by tapping "Yes" below]

Hi Kooszec,

Thank you for posting on the Xbox forums. I'd be happy to answer that.

Realms in Minecraft is not a Microsoft affiliated subscription, but rather a subscription associated with your Mojang account. From the

Realms FAQ on Mojang's website; "You can cancel or reactivate your recurring payment for Minecraft Realms at any time from your
account overview. Find the Realm you're looking for listed under My Subscriptions. From here you can cancel or reactivate your Realm."

"If you have any trouble with this process, please contact customer support and provide them with the transaction ID associated with your
most recent Realms purchase."

You will to contact Mojang Support if you need more assitance with this matter.

I had a few friends that experienced this issue in the past. They disconnected from the realm and was unable to join in again. They contacted Mojang support as all the available troubleshooting did not work.

As you can connect to the servers it is not an issue with your connection or account. Issue is with the realm itself. Try contacting Mojang support.

https://help.mojang.com

Mojang hasn't announced an issue with Realms since March .