Modern ware fare not showing up as owned game

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account, kindly remove and re-add your account to re-sync the licenses of your account.

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I would like to clarify, is this a digital game code that your son redeemed or a physical disc game?

Hello there!

If you still have the same issue, please try following the steps provided in order to resolve the issue:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

If this does not resolve your issue please follow the next steps:

1- Go to settings

2- Select devices and connections

3- Select Blu-ray

4- Choose persistent storage and clear it

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

I did get a new Xbox, I did out in my billing info, and it did activate. When I try to play modern ware fare 3 online though it tells me Im not allowed to. I did activate the 30 day trial though

Hi Jungotron,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play Call of Duty: Warfare when you encounter an error. Let us check on this together so you will get back to gaming.

We would like to ask for few questions to better isolate your issue.

1. May we know if you have a game disk or did you downloaded the game?
   
2. We would like to ask for a screenshot of the error message. Kindly use this as guide - How to include a screenshot in your post.
   
3. Have you tried doing this step:
   
   • Go to Manage Game and add-ons.
     
   • Select Manage installations on internal storage
     
   • Make sure the filters are on Call of Duty and add-ons.
     
   • It will show all the DLC or items you have purchased for a specific game.
     
   • Check if everything is updated and installed (ready to install is empty).
     
4. Can you please share with us any troubleshooting you have performed?
   

Please, do not forget to check here for known issues that might be related to your concern.

Known Issues in Call of Duty: Modern Warfare (activision.com)

Improving Lag and In-game Performance in Call of Duty: Modern Warfare (activision.com)

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community