MODERN COMBAT 5

that happened to me once.

turns out my laptop had a virus.

try resetting the app in settings

Does resetting the game remove the progress of the game?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Marian

Sorry to hear that, the only ways to recover an Xbox/Microsoft account are:

via the password reset link here https://account.live.com/password/reset

You can try all the emails you remember or if you had a phone number attached to the account, you can use that too.

Or you can try fill this other form, the account recovery: https://account.live.com/acsr

Sadly, an account cannot be recovered with the gamertag alone.

Also, you could try alternative methods to recover your account here:

https://support.microsoft.com/en-us/account-bil...

Hope it helps, greetings from another Microsoft user!

Hi,

A corrupted profile data associated with the game is one possible reason as to why you're encountering this issue. To resolve this concern, we recommend running the Windows apps troubleshooter provided on this

link. This automated tool can help resolve issues with Windows 10 games.

We also recommend checking if there are updates available for the game and the Windows 10 PC. Refer to the following links for the steps:

• Check for updates for apps and games from Windows Store
• How to get software and driver updates for Windows 10

If the same issue occurs, kindly uninstall and reinstall the game. This can help resolve corrupted game files. Refer to

How to uninstall and reinstall a game in Windows 10 for the steps.

Do get back to us with the results. We'd be glad to provide you additional assistance.

Hi,

A corrupted profile data associated with the game is one possible reason as to why you're encountering this issue. To resolve this concern, we recommend running the Windows apps troubleshooter provided on this

link. This automated tool can help resolve issues with Windows 10 games.

We also recommend checking if there are updates available for the game and the Windows 10 PC. Refer to the following links for the steps:

• Check for updates for apps and games from Windows Store
• How to get software and driver updates for Windows 10

If the same issue occurs, kindly uninstall and reinstall the game. This can help resolve corrupted game files. Refer to

How to uninstall and reinstall a game in Windows 10 for the steps.

Do get back to us with the results. We'd be glad to provide you additional assistance.