Moderator on family account

What do you mean by having "a moderator on your family account"? Can you please explain more verbosely what you're trying to do, and what exactly is coming back without an invite?

Okay, so more checking / testing. It doesn't appear to be related to family settings restrictions after all. I went ahead and set him to the adult defaults but am still getting the same result. I doubt his account is moderated - although I don't know how you would tell. His account works just fine on his and my mobile devices. There is no indicator or anything of being moderated.

Hello Chelsea!

Thank you for posting in Microsoft Community.

To remove your kids from the old family account, you will need to sign into the old account and remove them from the family group. Since you have mentioned that the organizer Microsoft account has an old, deactivated email address, you may still be able to access the Microsoft account. just by entering the same password and the email address of the account.

Here are the steps to do so:

1. Sign into the old account at account.microsoft.com/family.

2. Select the child you want to remove from the family group.

3. Select "Remove from family group" and confirm the action.



Once you have removed your kids from the old family account, you can then send them an invite to join your new family group. Here are the steps to do so:



1. Sign into your new account at account.microsoft.com/family.

2. Select "Add a family member."

3. Enter your child's email address and select "Send invite."

4. Your child will receive an email invitation to join your family group. They will need to accept the invitation to join.



I hope this helps! Let me know if you have any further questions.

Sincerely,



Microsoft Community Moderator

Hello Brandon,

Thank you for posting in Microsoft Community.



I'm sorry to hear that your daughter's account was removed from your family group and added to someone else's. I can understand why you would want to get it back as soon as possible.

There are a few possible reasons why this might have happened. One is that your daughter accidentally accepted an invitation from another family group, or that someone else accessed her account and did so. Another is that there was a glitch in the system that caused the account to be transferred incorrectly.

To resolve this issue, you will need to contact the owner of the other family group and ask them to remove your daughter's account from their group. You can check the Parent email of that family group by going to account.microsoft.com/family and sign in with your daughter's account.

Other option is to let your daughter's account leave the family group. This option is also available when you sign in your daughter's account on account.microsoft.com/family. For your reference, you may check this link: Leave family group or remove members - Microsoft Support

You can also find their gamertag and email address in the Family settings section of your Xbox console or the Xbox Family Settings app on your mobile device.

We hope this helps. Let me know how it goes.

Sincerely,



Microsoft Community Moderator

Hello Sabrina Leak,

Thank you for posting in Microsoft Community.



Based on your description, your account was accidentally turned into a child account, and it was connected to another account. Let us check on this together and sort this out in timely manner.

If you were referring to the account being child by accident, may we confirm if this account is newly created?

Can we confirm what do you mean by no one has access to the account it's connected to? Are you referring to the Microsoft Family you are part with?

For the child account, this should be included on a Microsoft Family where you are required to seek assistance to an organizer. To determine the account organizer, you may visit your account page for family through this link: Microsoft Family Safety.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator