MLB 21 Cross-play

Hello @TyronStallings, I hope everything is going well for you!

Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

Hello @andrew odehshukriI hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still having the same issue, it’s possible that the local save for the game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.

First, delete the local save:

1. Press the Xbox button to open the guide and then select My games & apps > See all > Games.

2. Highlight the game title, and then press the Menu button on your controller.

3. Select Manage game and add-ons > Saved data.

4. Select Delete all to remove the local save of this game, then follow the prompts.

After you delete the local save, restart your Xbox:

1. Press and hold the Xbox button in the center of your controller.

2. Select Restart console, then follow the prompts.

After you restart your Xbox resync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to Xbox Live.

Try playing the game again to see if re-syncing with the cloud corrected the game problem.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose reset and keep my games and apps.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming

I was told by a Microsoft Rep if you got the MLB The Show 21 Jackie Robinson Deluxe Disc version the add-on code won't work until 4/20. What time on 4\20 I don't know.

Seems like those that got MLB the Show Jackie Robinson Edition Digital version was able to get the add-on content because it was tied to the MLB The Show 21 game code.

So we paid extra to get that MLB The Show New Era Cap and play the regular version of MLB The Show 21 four days early. SMH

Hmm... What I mean is: Is Game Pass required to play MLB The Show 21, even if I purchased it?

Just the full game but voucher code reddems from my understanding should give dlc and it said when I put the code in and everything, mlb the show 21 Xbox one notmlb the show 21 5,000 stubs. note: mlb the show 21 was downloaded to my console by disc