MK9 Freezes on start up

So, I bought MK9 on the xbox marketplace today just for some good old memories but everytime I try to start it up it shows the MK9 logo and it completely freezes everything, I tried clearing my system cache, deleted everything including the game itself and
redownloaded it, tried starting it up offline but nothing worked and it's a shame because I spend €20 on it but it doesn't work at all..I have searched the internet down for a solution but none of them work for me. Please help me.

:)

 

MK9 freezes when it starts

hello,

i installed the game on the hard drive and the update too. they are both on the same drive. I've never used a flash drive for my xbox to isntall anything on it. I only install things on the hard drive of the xbox

 

MK9 freezes when it starts

Do you have the update and the installed copy of your game (if you installed it) on different drives? For instance, is the installed game on your USB Flash Drive and the update on your hard drive? If that's the case then it causes issues. I have experienced
this problem myself.

 

Hey there Sir Kelpie,

Sorry to hear about the crashing/freezing issue with MK9. We do have a guide that can help in this situation so be sure to give it a try and let us know if it helps!

My Xbox One game won't start or freezes during gameplay.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

so I bought Watch Dogs about 2 days ago on your Xbox Marketplace and every time I play it I'll play it by 10 minutes and it just freezes

 

Hello Burned,

We appreciate the feedback!

It would be best to create a new thread detailing the issue being experience.

This way we can tailor our support to you.

Thank you!