mixed up

Discus and support mixed up in XBoX on Consoles to solve the problem; hi enforcemet team xbox support told me to say this the refunds i got were legit i didnt do anything wroung and about the house being robbed it was... Discussion in 'XBoX on Consoles' started by WARMASTER181, Nov 14, 2015.

  1. WARMASTER181
    WARMASTER181 Guest

    mixed up


    hi enforcemet team xbox support told me to say this the refunds i got were legit i didnt do anything wroung and about the house being robbed it was real and i didnt mean the robbers called for refunds no i did my gamertag is warmaster1690 and xbox didnt
    tell me there were a refund limit i had no clue so everyone made a mistake and mixed up i just want to play games on my xbox one cuse i dont have a 360 anymore they took it

    :)
     
    WARMASTER181, Nov 14, 2015
    #1
  2. Miramirajane
    Miramirajane Guest
    Mixed up

    Hi OpenedSinger86,

    You will need to contact Xbox Phone/Chat support and ask our Billing department for a refund for this accidental purchase. You can contact them by going to this link:
    support.xbox.com/.../contact-us

    Call our Phone support (if you're living in US) - 18004699269
     
    Miramirajane, Nov 14, 2015
    #2
  3. SiavashDST
    SiavashDST Guest
    Mixed up

    It's happen in Xbox app for windows 10 ( none beta ) , Xbox app for android and Xbox.com profile. So I think it's something in servers not apps.
     
    SiavashDST, Nov 14, 2015
    #3
  4. ISirProdigy007
    ISirProdigy007 Guest

    mixed up

    ISirProdigy007, Nov 14, 2015
    #4
  5. maxen Win User

    Mixed up

    If you're not in the US, this is the link you will want to use to contact them, and will give you the correct information for your region:

    support.xbox.com/contact-us

    Unfortunately there's nothing we on the forums can do regarding refunds, so you will want to select either Phone Support or a live chat (option: "Chat with MS Support").
  6. ISirProdigy007 Win User

    mixed up

  7. Mister Mascot Win User

    Mixed up

    It's happen in Xbox app for windows 10 ( none beta ) , Xbox app for android and Xbox.com profile. So I think it's something in servers not apps.
    Thanks for the info,

    In the Xbox App BETA you'll see the smiley face, which is the "Feedback" option. You'll want to submit this feedback through the app. Also, which country are you physically located in on our

    Officially Supported Xbox Live Countries and Regions     list and which country/region do you have your account set to? To clarify, if you're not connecting from a region on this list, or there is a mismatch between your account and region you're connecting
    from. Some features may not work properly, or at all.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  8. Mister Mascot Win User

    Mixed up

    Hi,I can send more if you want - Best regards

    [​IMG]
    Thanks for the picture,

    It looks like you're using the Xbox App Beta, does this issue happen on the normal Xbox App or on the Xbox One console?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  9. Mister Mascot Win User

    Mixed up

    Hey there SiavashDST,

    Can you share a picture of what you're referring to? It's possible to use a custom Gamerpicture now, but we're curious about the Achievements.

    Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
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mixed up

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