Mistreatment by Enforcement Team...?

VISUAL Mazzy · Jun 26, 2016

I've played Xbox for around six years. (3 if you subtract my account I gave to my uncle by mistake) I've thoroughly enjoyed it and have always been very passionate that Microsoft was the best, most customer loyal company and yet... I was banned for two
weeks. This is my very first communications ban, so I'm confused. When I filed for an appeal, I was given a reason I couldn't even comprehend it was so entirely vague. "misuse of the communication functions to misogynistic remarks and other cruel comments
directed at other players." I'm honestly angry and disgusted. I don't care that I was banned. Honestly I would've been happier if there wasn't a reason, but instead I got labeled as misogynistic and cruel? I believe XBL is for anyone and everyone so I always
try and stick up for the little guy. Not in an argumentative manner, but I always try to disperse/diffuse a conflict especially when it comes to children (having a younger sister myself).

So I'm holding back the anger I have to give you guys the benefit of the doubt. Why is it that I was banned? I haven't been very active on Xbox, nor talkative. The few times I was, I remember clearly. The only time I remember having the slightest bit of
hostility was when I told a player (in a message with no vulgarity at all) "you= the reason pub matches aren't fun" or something of the like. He was racist, insulted people in that match, and shut off the game so we'd all start over since he was the host.
I was mad, but I wasn't vulgar, and I felt no need to report him, since, I wanted nothing to do with him. This is the only history of me being even the tiniest been hostile in 2016. None of my previous messages are hostile, I haven't been active due to playing
pc games, and when was active and using my mic it was amongst friends in xbl parties.

I'm the kind of person who won't let go of being accused if I'm infinitely sure I was wronged. This is one of those situations. I don't even care if the ban ends and this hasn't been resolved. I believe I'm a good player and I don't feel the need to be treated
unjustly by a community I've grown to enjoy so much. It's like the system has been built around a sort of tattletale system. You report someone you don't like and that's it. I've scoured the forums before posting for an answer and the best I got was something
along the lines of "don't make other player mad"... What? I've brought this up before, but why is it that I have to live in fear of being reported? It seems like Microsoft promotes people reporting players when angry...

TL;DR - I was unjustly banned by the Enforcement Team, and when I filed for an appeal, I was denied with a vague answer that I could've guessed from the start. There was no evidence, no rhyme or reason. I was just lucky contestant number
### who was randomly selected for a ban. It's infuriating. I feel like I have no power to do anything. I have always been a friendly player and yet, I get banned that easily? It's a system that promotes reporting out of anger instead of good intentions. I
have lots of questions now due to this. Why isn't Microsoft dealing with this, is reporting out of anger beneficial, is the Enforcement Team really that reliable, but I'll just ask the one that directly affects me. Why was I banned for such a ridiculous reason
despite a lack of evidence?

:)

Soulcollecter01 · Jun 26, 2016

Asphalt 8 perm ban

I know problem cant be solved here just looking for support to back my claim for those that see I did nothing wrong. Does anymore know a place to report such a company to Microsoft for abuse mistreatment of customer ?

their app is on windows store and could be pulled for something like this by microsoft

Soulcollecter01 · Jun 26, 2016

Asphalt 8 perm ban

basically this is in hopes Microsoft will review the evidence that gameloft failed to. and help in some way to unban me or pull their app from windows 10 store for mistreatment of customers and breach of their own terms of service.

Theory of Game · Jun 26, 2016

Unfortunately, the enforcement team is the only one who can provide information about or lift a suspension early. If you've been given a response to a case review and the review is closed, that's going to be the final answer. They don't have to provide
the specific evidence - rest assured if you've had a case review the case has been thoroughly reviewed twice, and both have found the suspension was justified. There is no magic number of reports that results in a suspension, nor will you get suspended if
you were reported and didn't actually violate the code of conduct. For more enforcement myths, you can take a look at the article here:
enforcement.xbox.com/.../howto

Theory of Game

Unfortunately, the enforcement team is the only one who can provide information about or lift a suspension early. If you've been given a response to a case review and the review is closed, that's going to be the final answer. They don't have to provide
the specific evidence - rest assured if you've had a case review the case has been thoroughly reviewed twice, and both have found the suspension was justified. There is no magic number of reports that results in a suspension, nor will you get suspended if
you were reported and didn't actually violate the code of conduct. For more enforcement myths, you can take a look at the article here:
enforcement.xbox.com/.../howto

AdobeJones

Also feeling very mistreated. Xbox needs to tell us what's up pronto!

DemonicGamingUK

I agree #EnforceTheEnforcementTeam their ridiculous their m rated games if a kid can’t hand u saying one cuss word every once in a while they shouldn’t be play the game Xbox need to fix this issue

And once your babes u can file a case review if it’s denies that’s it I got permanent com banned and I’m about to switch to PlayStation I’ve bought my games through Xbox 4 8 years now but I’m not aloud to talk and theirs no way to change that no way to contact
them f this

unfortunately we are in an era where some is "offended" by the most stupid thing

DemonicGamingUK

even worse when you get snotty kids saying "you beat me and you say nothing your still getting reported!" i think its total BS 7 years ive been with xbox live and im going over to pc gaming at least that way i dont have to deal with the little snots [btw
im not an Ambassedor}

HAZMAT RADIO

Hello to you all,

Recently my son was in a party playing gta with *** *** *** Who can verify that *** joined there party and proceeded to belittle *** by making sexual comments towards her Which were unfit language and near enough saying he was going to have **** weather
she wanted or not, at which with myself bringing my son up to stand up for whats right, they both had a verbal battle then my son stupidly being 13 messaged him this is how my son got reported and I have severely reprimanded him for being rude and swearing
and instructed him If allowed back on not even to say boo to a goose and think before acting .

I can't express how upset I was to hear that the instigator gets away to sucker other kids in as To me he seems the sort to take joy out of it .

However on another note if the enforcement is to stand I would expect a refund on his xbox live gold as he is not able to use the benefits so I should not pay dont get this on ps .

My son understands that what he did is wrong and is sorry it wont happen again for any further discussion please call me on ***

Yours

Lawrence Glauser

Ashleys Father

I understand the frustration. Let's go over a few things.

- If someone is making comments, don't reply back just File a Complaint/Report the player and then block them. As soon as you retaliate against someone, you're now violating the code of conduct.

- When you pay for the Xbox Live service you're also agreeing to it's rules and you're subject to the consequences too.

- Refund for the service, not going to happen when he's violated the code of conduct

Also, please don't point out other gamer tags of other players here and don't post personal info, like your phone number either.

Next, the support provided here is by other people familiar with Xbox. This is NOT Xbox Support. Please review the info below.

1) For account suspensions or bans sign in at this site with your account at
https://enforcement.xbox.com

2) No one here on the Xbox Forums or at Xbox Support can provide the reason or proof why you were banned.

3) No one here on the Xbox Forums or at Xbox Support can change the state of ANY suspension or ban.

4) Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account.

- "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation."

https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-5

5) A suspension or ban on the account is imposed when there has been a violation of the Code of Conduct or Terms of Use.

- Note: If the violation was significant, the account may face consecutive suspensions and the device could be suspended as well.

Code of Conduct -
https://enforcement.xbox.com/en-US/home/codeofconduct

Xbox.com Terms of Use -
https://www.xbox.com/en-US/Legal/XboxComTOU?xr=footnav

6) If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

- You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

- Note: Currently, Xbox device bans are not eligible for Case Review.

Case Review -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

7) If someone is making offensive remarks to you, do not reply back to them. Report and block them.

- If you're in a party chat and offensive remarks are being made. Your account may receive a suspension just for being in that party if the party is reported.

Submit a report on Xbox One -
https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic2-0

8) It's your account and you're responsible for it. If you let a friend use your account and they violate they Code of Conduct or Terms of Use with your account, then it's your account that will be penalized.

Mistreatment by Enforcement Team...?