Mistaken purchase.

destinygamer05 · Sep 14, 2018

Hello, I have an issue with a purchase I have made on the 14/9/18. I have just purchased a addon for a game which I dont have and when I look in my order history I don't see refund item, which I want to refund. Please could you help ASAP

:)

i heart yaybies · Sep 14, 2018

Purchase mistake

My little brother wanted to purchase Borderlands 2 on his Xbox 360 so he could play with me, but he accidentally purchased it under my gamertag on his Xbox...Will he still be able to play it online on his profile, or did he just waste money buying me a
game I already own?

Smwutches · Sep 14, 2018

Purchase mistake

When you purchase content it's tied to the gamertag that it was purchased on as well as the console it was purchased on. The console license allows other profiles on that console to access the content. So he will be able to access the game from his profile
unless you do a license transfer on another console.

ZombieJesterCOE · Sep 14, 2018

I would contact official support via phone or chat directly so that they can assist you.

Contact Us | Xbox Support

XBF Crystal P · Nov 2, 2018

Hey there destinygamer05,

You may also Request an
Xbox Digital Product or Subscription refund on this page. After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

Let us know if this helps.

XBF Crystal P

Hey there destinygamer05,

You may also Request an
Xbox Digital Product or Subscription refund on this page. After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

Let us know if this helps.

ZombieJesterCOE

I would contact official support via phone or chat directly so that they can assist you.

https://support.xbox.com/en-US/contact-us

xTye

Unfortunately, it states right on every purchase that there are no refunds. There isn't a way to get the points back I'm afraid.

MrPhalanx13

While it does seem like a basic answer, it still seems a bit iffy to me.

Do they offer absolutely no refunds to any such issues (of the same kind) in the past? Or were there some exceptions given the circumstances?

It just strikes me as a weird policy since it's an online download - and I did make mention that I
cannot even see the downloaded items for the game - in both Xbox Home (Active Downloads), and the game's own list of saved DLC.

And yes, I would say the listing of the DLC (via in-game link to Xbox Live Marketplace) was a bit confusing as well.

Being a non-Xbox owner, I found it off-putting to see a list such as:

<DLC1> = Free

<DLC2> = 60 points

<DLC3> = Free

....

<DLC 9> = 320 points

<DLC10> = Free

**lag/loading**

<DLC11> = 800 points

<DLC12> = Free

What I'm trying to say is, it would be easy to make a mistake in picking a free one from a costly one simply due to the layout or way items were listed.

HassanB

The layout isn't decided by Microsoft, the developer lists that content in whatever order they wish on the marketplace.

On top of that, you see what you're buying and then you confirm what you're buying. It tells you that it's going to charge you something if you press "A" on the controller and look at the item along with the payment method or points that are going to be used
on the right hand side. If you bought something by mistake unfortunately that's not something you'd be able to get a refund for.

Mistaken purchase.