Mistake

[quote user="Elis Dad"]

I didn't read the description well enough,

[/quote]

This part here makes it entirely your fault. As the others have stated, many times now, there are no refunds. Next time slow down and read the entire description before you hit that buy button. Also this wouldn't be considered
a mistake since you admitted you didn't read all of it...

Sorry for your trouble your having here try these steps in the link below

https://support.xbox.com/en-GB/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

Hello Melen, my name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry to hear that you have a serious bug in your game. The error message you provided indicates an "EXCEPTION_ACCESS_VIOLATION" containing read address 0x0000000000000b14.

This type of error usually occurs when a program tries to access a memory address to which it does not have permission or which does not exist. Below are some general troubleshooting steps to help you resolve the issue:

1. Outdated or incompatible graphics card drivers can sometimes cause crashes or errors in games. Visit your graphics card manufacturer's website (for example, NVIDIA or AMD) and download the latest drivers for your specific graphics card model.

2. If you are playing through a digital distribution platform like Steam, there is usually an option to verify the integrity of the game files. This process checks for corrupted or missing files and replaces them if necessary. Right-click the game in your library, go to Properties, and look for an option like "Verify the integrity of game files."

3. If you have overclocked your CPU, GPU or RAM, try resetting them to their default clock speeds. Overclocking can sometimes cause stability issues in games.

4. Some applications or background services running on your computer may interfere with the game. Try closing unnecessary programs and disabling any overlay or recording software (e.g. Discord overlay, GeForce Experience, or OBS) to see if that resolves the issue.

5. Make sure your game is up to date with the latest patches and updates. Developers often release patches to fix problems and improve game stability.

6. If none of the above steps work, you may need to uninstall the game completely and then reinstall it. This can help resolve issues with corrupt or conflicting files. If you've tried these steps and the error persists, the problem may be specific to your hardware or the game itself. In such cases, I would recommend contacting the game's official support channels or forums for further assistance. They may have specific troubleshooting steps or be able to give you more information about the problem you are encountering.

Please note that without access to specific game logs or a deeper understanding of the game code, it may be difficult to provide an accurate solution. The game developers or support team are usually the best resource for resolving these technical issues. Thanks for your patience and understanding! If you need anything else, please feel free to contact us again.

Best regards, Khaji

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