Mistake migrating account

Kabulk · Nov 22, 2015

Hi I have a UK xbox live account. Im moving to Spain and wanted to migrate the account, but about an hour ago I had an issue and by mistake migrated it to Moldova... inmediatelly I realized but now I can't change it (it needs 3 months to be able to migrate
it again).

Besides Im afraid I could have lost some of the games I bought.

Is there anyway I can move the account to Spain before the three months without having the risk of loosing content non available in Moldova?

Thanks,

:)

Monty Nine · Nov 22, 2015

Accounts ?

Silver gives access to live for free but no multiplayer. Pretty sure it will be all you need to migrate her account to the one

Temhotabot · Nov 22, 2015

Migrating accounts

If you live in one of the nine newly added regions to XBL you can do an ACCOUNT MIGRATION. However Australia is not one of them. So you will need to create an AUSTRALIAN XBL account. So long as you don't change consoles the accounts can share content,
avatar items excluded.

Calling support will not help you in this case.

Smwutches · Nov 22, 2015

You would need to try contacting support to see if there is anything they can do. otherwise, you'll have to wait the 3 months.
support.xbox.com/contact-us

Kabulk · Nov 22, 2015

Thanks, I contacted yesterday by chat and they told me they couldn´t do anything from there... I will try again though, I find very weird for a case like this that I contacted them in the very same minute, they couldn´t make an exception... In case I don´t
manage to get a solution, How could I do for being able to download/buy online games until the 3 months have passed?

SingCongButas25 · Oct 31, 2018

Hi Kabulk,

I'm sorry to hear about your issue. With regards to the migration thing. Support might not be able to assist you as account migration is a system process. Its actually impossible to migrate by mistake as it needs you to accept before you could continue the
migration.

If you're using xbox 360, you might need to create a new account then make sure to put it under UK region then use your credit card to purchase games. If you're using an xbox one, same thing goes. You just need to set the account as your home xbox to share
the game to your main account.

SingCongButas25

Hi Kabulk,

I'm sorry to hear about your issue. With regards to the migration thing. Support might not be able to assist you as account migration is a system process. Its actually impossible to migrate by mistake as it needs you to accept before you could continue the
migration.

If you're using xbox 360, you might need to create a new account then make sure to put it under UK region then use your credit card to purchase games. If you're using an xbox one, same thing goes. You just need to set the account as your home xbox to share
the game to your main account.

StefanNeubauer

if by any Chance, this could only be done by xbox Support agents, so give them a call, explain what happened and then its good luck

Daft Badger

Don't see how you can "mistakenly" change your region as it asks you several times if you are sure you want to change.

Sorry but you will have to wait the 90 days before you can change it back.

Kabulk

Thanks, I contacted yesterday by chat and they told me they couldn´t do anything from there... I will try again though, I find very weird for a case like this that I contacted them in the very same minute, they couldn´t make an exception... In case I don´t
manage to get a solution, How could I do for being able to download/buy online games until the 3 months have passed?

Smwutches

You would need to try contacting support to see if there is anything they can do. otherwise, you'll have to wait the 3 months.
support.xbox.com/contact-us

Mistake migrating account