mistake by buying a video game

Hi all,

I made a mistake buying a video game (gears of wars 4) on xbox one, I wanted the game physical, but the order is digital, and I do not know how to make a refund request. knowing it's to make a gift, and
that the game purchased was never downloaded because I do not even have a xbox one

:)

 

Buying the game by mistake

You can try going to Sign in to your Microsoft account to see if you can start a refund there. If not, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

Buying the game by mistake

Good day.Today, on July 29, 2018, I wanted to buy Forza Horizon 2 on Xbox 360 Slim through the official Xbox Live website .I entered the card number, my data and I immediately wrote off the money . It turned out that this game is only for Xbox One.I am asking
for support to help me in this situation.Either change this game for the Xbox 360 Slim,or money back.Thanks. Order number: 6364002099

 

Hi, go to
xbox.com/refund , login and follow the procedure.

 

thanks for your answer, i followed the link, and i answered the questions, but after, when i click on the last link, Sign in to your Microsoft account, i have an error 404

 

Hi! Seems like the new refund process isn't available in your country yet. In this case please reach out to Xbox Support and describe the case to them: Contact Us | Xbox Support