Missing "Your $10 Xbox gift card code will be sent to email address associated with ...

Hi there.

I preordered Rare Replay when it came with a $10 Xbox Gift Card Code, and I either never got the code or did and accidentally deleted it. About a month ago, I inquired about this, and MicrosoftStore.com's help told me I had to call for it to be authorized
to resent. I took my time and tried again this week; the first call was told to "call back in a hour" because their computers were slow. I called back, and after an hour of being bounced around, they told me to just post here.

So, help?

Thanks.

:)

 

Why buying from Microsoft store sucks

I'm assuming you picked Ground Shipping. The Microsoft Store clearly states on their site that they can take 3-7 Business Days on regular ground shipping. If you wanted your package faster, you should've: (1) Chosen a faster shipping option (2) Chosen a different website that offers faster shipping.




http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpOrdersShippingPage/

Assuming you pre-ordered your games to get the $10 Gift Card, The Microsoft Store also states...

If you pre-order a game days before release, it doesn't count as the 10 days. You will get your code 10 days after the game is shipped. I've ordered plenty of times from that store in the past, and have always gotten my $10 Gift Card within the 10 days of the game being shipped.

 

Reward Points issued instead of Gift Card

On 8/3/15 I pre-ordered Rare Replay and it was to come with a 10 Dollar Gift card. After placing the order I received a conformation e-mail and this was at the bottom.

"Rare Replay for Xbox One - Additional Product Information:

Your $10 Xbox gift card code will be sent to email address associated with purchase within 10 days of game being shipped."

I pre-ordered a game off the Microsoft Store online and never received the 10 Dollar gift card for pre-ordering. After working with support online I found that this was issued reward points and not the gift card I was expecting. I was planning on using this
in store or on-line. If there is a way to use points in either of these place I'm unaware.

Please help. Why did I get points and not a gift card? Can I use points in store? What do I need to change so that I am issued a Card and not points for future purchases.

 

Since the offer was through the Microsoft Store, you would need to contact their customer support for assistance.

Keep in mind, that if you're a Rewards member, you would have received 15,000 credits instead of the $10 gift card.

 

Now, they sent me here... so... help?

 

To clarify Knux Five, you'll want to reach out
Microsoft Store Support here, not Xbox Support.

I'm afraid we don't have any codes to provide here for retail stores. Apologies for any confusion!