Missing Xbox Live Rewards Credit!!!!

Tahu72 · Jun 23, 2017

I have bee told to post my problem here by xBox Support to have it resolved.

All my credit and activity from my xBox Live Rewards account has deleted!

I suspect it has to do with the fact I moved from Australia to Canada some time ago and the recent change of "xBox Live Rewards" to "Microsoft Rewards" back in Oz.

When I arrived in Canada I also went online and migrated my xBox Live account from Australia to Canada.

Help please!! I would like my credit back!!!

:)

TheRealLeek03 · Jun 23, 2017

Missing Credits

Missing Xbox Live rewards and Miscellaneous Credit

Xbox Manger Lian

said it was verified by higher support here is the case number 1426121801.

TheBlazingJames · Jun 23, 2017

buy gold with my referral and receive 5,000 XBL reward credits

If you are thinking about buying gold then do it with my referral as you can get 5,000 XBL reward credits. What do I get? I get 1,000 credits if you buy gold when I refer you.

Xbox Live Reward credits can be deposited into your local currency after you get 1,000. You also get exclusive offers sometimes and can get thing cheaper. There are also offers that will earn you credits like pre-ordering games. more info is here: Xbox Live Rewards

Just to make clear as I know some people get confused this is a referral to buy gold. Not to sign up to xbox live rewards.

Xbox Live rewards is free to sign up to by the way!

If you want to get some credits for XBL Rewards then comment your Xbox Gamertag and I will reply back when the referral is sent!

Smwutches · Jun 23, 2017

When you migrated your account region did you also opt out of the Rewards program and re-register? Migrating your account region won't automatically update your region in the Rewards program.

XBLRewards8 · Nov 3, 2018

Hello Tahu72,

When you registered into the program, we created a Rewards Account based in your Microsoft Account region. Since this is account is separate from your Microsoft Account, if you migrate your Microsoft Account, that change will not be reflected in your Rewards
Account.

You will have to opt out of your account at (https://rewards.xbox.com/optout/) to close your Australian Rewards Account (which is no longer a supported region) and sign back into the
program to create a new Rewards Account based on your current Microsoft Account region. While we will be able to recover and un-deposited (pending) Credits, all your other progress will not be able to be recovered. Since you did not have any MyVIP stars, this
will not be an issue. Creating this new account will also have the benefit of causing your purchases in CAD to be Rewarded. Since you are currently a Australian Rewards member, we were only tracking purchases in AUD.

The opt-out process generally takes two days to complete, and the sign-up process also usually takes two days. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending
deposits from your old account to your new one.

XBLRewards8

Hello Odenandsamantha,

Only Xbox Live Rewards members are eligible for Xbox Live Rewards Credits. Since you are not a member, you do not have any Rewards Credits.

Smwutches

When you migrated your account region did you also opt out of the Rewards program and re-register? Migrating your account region won't automatically update your region in the Rewards program.

XBLRewards8

Hello Tahu72,

When you registered into the program, we created a Rewards Account based in your Microsoft Account region. Since this is account is separate from your Microsoft Account, if you migrate your Microsoft Account, that change will not be reflected in your Rewards
Account.

You will have to opt out of your account at (https://rewards.xbox.com/optout/) to close your Australian Rewards Account (which is no longer a supported region) and sign back into the
program to create a new Rewards Account based on your current Microsoft Account region. While we will be able to recover and un-deposited (pending) Credits, all your other progress will not be able to be recovered. Since you did not have any MyVIP stars, this
will not be an issue. Creating this new account will also have the benefit of causing your purchases in CAD to be Rewarded. Since you are currently a Australian Rewards member, we were only tracking purchases in AUD.

The opt-out process generally takes two days to complete, and the sign-up process also usually takes two days. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending
deposits from your old account to your new one.

NoSkys13

just got an email saying I unlocked a new vip reward but when I go there it shows nothing new

Smwutches

For help with the Rewards program, you would need to post in the Xbox Rewards Questions support forum. Keep in .ind that in order to receive credits ,your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

Missing Xbox Live Rewards Credit!!!!