missing VIP credits/pre order credits NOVEMBER!

Hi , I havent got my 15,000 credits for preordering Watchdog 2. Also havent got my 10% vip credits for November. Can you look into this? Thanks gamer tag

:)

 

Purchases not adding to star rank or rewards account

Hello Daly 54,

You received both VIP progress and Credit for these purchases with the exception of Battlefield 1, which was a pre-order, and therefore not eligible for VIP.

 

Missing Credits Rewards

Hi, I believe I am missing the credits rewards for my last 3 purchases on Xbox LIVE.

On October 24th I purchased Resident Evil 7, on November 16th I purchased Star Wars Battlefront 2 in the Elite Trooper Deluxe Edition (which was already out at that date as opposed to the standard edition, so this was not a pre-order) and last friday, November
24th I purchased Forza Motorsport 7.

It seems like none of these purchases have earned me credits rewards corresponding to my VIP star rank 2, at least they didn't show up in my feed.

The last time I did receive credits rewards was on September 30th, for a couple of game purchases.

Can please someone look into that?

Thank you and best rewards.

 

VIP rebates are calculated after the end of the month and given by the 15th of the next month. So it's still too early to see credits pending for November purchases.

You'll want to post in the Xbox Rewards Questions forum so support can check on your Watchdog credits. Keep in mind that digital orders are not eligible for that offer.