Missing secondary profile after deleting/redownloading!

WearyPup4463061 · May 17, 2015

I have 2 profiles on my xbox 360, mine (the main acct) and my childs.. they are both linked to MY email. I had to delete both profiles only and clear the cache because xbox was freezing. now when I download my profiles only the main profile(mine) is showing.
they were both an the same USB and I never had issues with deleting/downloading before..

please help!

:)

FlukierKhan20 · May 17, 2015

status code 800704cd

So i tried t connect to the internet but it didnt let me. I deleted my profile and when i tried to redownload it from x/live it said that profiles cannot be downloaded, at the bottom it said the code
800704cd. Please help!!

Judge · May 17, 2015

can't download profile

Did you clear your cache after deleting your profile before redownloading it?

WearyPup4463061 · May 17, 2015

also the secondary acct was never able to connect to xbox live. which is silly. I pay for xbox live but I am only able to use it with 1 profile? how do I use my secondary profile on xbox live?

Smwutches · May 17, 2015

You can only have 1 account linked to an email address at a time. Each account would need it's own email in order to sign into Live. So if the second account had never connected to Live, it either didn't have an email address connected to it, or it had a
different email.

On the 360, each account has to have it's own gold subscription in order to play online.

WearyPup4463061 · May 29, 2015

ok so the 2nd acct did not have live just a profile..but I set up the profile with my main email address. and when trying to redownload i get just my main profile..

very dumb setup msft

NonSportsGirl · Oct 31, 2018

Was the second account just a local profile or a silver account?

A local profile only exists on your console, since it never touches Live if you delete it then it is gone forever.

A silver account is one that connects to Live but doesn't let you play online. This would have had its own email address which you would need to recover it.

NonSportsGirl

Was the second account just a local profile or a silver account?

A local profile only exists on your console, since it never touches Live if you delete it then it is gone forever.

A silver account is one that connects to Live but doesn't let you play online. This would have had its own email address which you would need to recover it.

Smwutches

You can only have 1 account linked to an email address at a time. Each account would need it's own email in order to sign into Live. So if the second account had never connected to Live, it either didn't have an email address connected to it, or it had a
different email.

On the 360, each account has to have it's own gold subscription in order to play online.

WearyPup4463061

ok so the 2nd acct did not have live just a profile..but I set up the profile with my main email address. and when trying to redownload i get just my main profile..

very dumb setup msft

WearyPup4463061

also the secondary acct was never able to connect to xbox live. which is silly. I pay for xbox live but I am only able to use it with 1 profile? how do I use my secondary profile on xbox live?

x iVox x

Next try deleting your profile and redownloading it.

Navigate back to your storage, and delete PROFILE ONLY as to not lose any content.

Again clear that system cashe, and redownload your profile.

Delete the content as well again before your redownload your profile.

After your profile is redownloaded, download the content again.

Let me know if this works, Cheers!

Missing secondary profile after deleting/redownloading!